Why Computer Headsets can not supersede Call Center Headsets? - Harry Chow - ContactCenterWorld.com Blog
Communications business headsets always are mono headsets, because the call center work is different from daily entertainment. In the daily entertainment,we pay attention to sound effect with two ears so that we can enjoy the perfect sound effect from the music. The call center headsets are totally different. What it needs is only to support clear calls and it’s more strict to the clarity of sound without any sound level requirements. So the economic and portable single ear headset appears.
Call center headsets are designed for single ear. The most important reason is considering comfort level. According to the requirement of long time use for operator, two ear headsets obviously can’t provide good comfort. Wearing ears will make people feel discomfort due to long-term depression. In addition, according to scientific research, if two ears has always accept the phone voice (for example, students do listening exercises) for a long time, the efficiency will significantly get lower after a period of time. listening with attention would easily get tired. It will gradually cause hearing damage.
So after many scientists’ researches, many communication products companies introduced single ear headsets instead of traditional double ear headsets for professional purposes.
In addition, noise reduction microphones are adopted for the call center headsets while other type of headsets are for the music effect and will not use noise reduction microphones.Besides, because the impedance of PCs or media players headsets is not match telephone, it’s will cause voice distortion problems.
When ordinary headphone connected to the call center system, the effect of the call, durability and comfort will be more different with the professional call center headsets . The quality of speakers and microphone determines the quality of the headsets. The impedance of the professional call center headset is usually in the range of 150 ohms to 300 ohms while mobile communications headset is 32 European – 60 ohms.
If you use the headphones that technical parameters do not match your telephone system, the effect of the voice will become weak and you can not talk clearly. Headsets’ design and the selection of the material determines its durability and comfort for people. if the design of connecting parts is not reasonable or it’s assembled bad, its service life will be short. This will increase your maintenance costs. At the same time, it will seriously affect the work efficiency and service quality.
Call center headsets are an integration of headset and microphone. It is different from ordinary headsets. Ordinary headsets usually are stereo while call center headsets are mono due to the voice transmission design. One of its features is the narrow band width for voice frequency design. Electret microphone will stably work with light weight and high durability. Computer headsets are stereo. If they are used for telephone, it will cause tinnitus and dizziness, physical discomfort. It’ will harm your health for long time use.
Actually using professional communications headsets is very beneficial to your health. People often carry phone handle in the neck. It is easily cause spinal deformation and muscle damage.
Call center headset is a product of human and will free human’s hands and will help improve the work efficiency. Also, call center, office environment can significantly shorten the duration of a single call and increase the unit time for calls. It will improve the company’s image either. Get people hands free and communicate easily.
Call center headsets’ wearing and adjustment method is not difficult. Firstly wear a headset. Then appropriately adjust the position of head clamp and the T shape plate. Make it pressure on the skull instead of on the ears. Adjust the angle of the headsets, smoothly make the it on the ears. Turn the mic boom (be careful not to force around the built-in stop point) then make the mic boom to the cheek extension 2 cm to the front of the lower lip.
Publish Date: September 26, 2014 8:25 AM