During my last 11 years working as CRM consultant, I would like to share those research that became books to unite our category:
The Book of all 20 Methodologies to Improve and Profit from Customer Experience and Service: Why, When and How to use Each One - Including Disney Institute, ... Insights, NPS, COPC, so on.. (CX Trilogy 3)
30 Advice from 30 Greatest Professionals in CRM and Customer Service in the World (CX Trilogy Book 3)
O Capitalismo do Cliente: O que Importa é a experiência do Consumidor (Portuguese Edition)
The Official Dictionary for Internet, Computer, ERP, CRM, UX, Analytics, Big Data, Customer Experience, Call Center, Digital Marketing and Telecommunication: ... One New Digital World (CX Trilogy Book 2)
41 Conselhos dos 41 Maiores Especialistas em CRM e Atendimento ao Cliente do Brasil (Portuguese Edition)
Tudo o que o Google® não te respondeu sobre as Redes Sociais: Um Guia Prático de Social CRM para sobreviver a nova fronteira do Relacionamento entre Empresas e o Mundo (Portuguese Edition)
Regards and let me know what did you think about it..
Heverton Anunciação
Publish Date: May 2, 2020 3:16 PM |
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