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The 5 Voices Every Company Should Hear Daily - Heverton Anunciação - ContactCenterWorld.com Blog

The 5 Voices Every Company Should Hear Daily

A conductor needs more or less 10 years to be a great conductor of an orchestra.

These will be moments of anguish, but once the effort has been given, this professional will be able to listen and distinguish the most tuned and least tuned sound within his team of musicians.

And, skillfully and in real time, that is, while the symphony is playing, this same conductor will have the option of reducing the rhythm, accelerating the rhythm or making adjustments so that everyone reaches the out-of-tune musician, or vice-versa.


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Since most entrepreneurs have not studied regency, what do we have left to find the most out-of-tune point within the boundaries of a company?

I list here the top 5 voices that it is the daily obligation of an entrepreneur to be able to listen and listen, and also to adjust or adjust the rhythm of every company or even the market:

1a) The Voice of Customers: there are no more excuses for not listening to customers daily, weekly or monthly. There are thousands of tools or even a simple piece of paper. Whatever your customers tell you brings you to be heard by the whole company. And learn from their narratives and feedback.

2a) The Voice of Processes: Processes age and challenge. And, as a piece, and over time, if not improved, can damage the whole. Do not cling to the process. There are processes that want to retire.

3a) The Voice of the Employees: the first customer of the company is its own employees. If they are afraid to suggest, opine or criticize, it is a sign that the company still suffers from “mimimi agudo” and melindre. Every area of a company should have a monthly committee to “touch the wounds”, so it heals.

4a) The Voice of the Competition: not always the size of a competitor means that it is better, but not for that reason, the undertaking should be isolated and not follow the market. Every quarter one should evaluate what the competitors are doing worse or better, as well as go meet companies from another sector to be inspired to bring innovation. The more coffee you drink outside the company, but you will learn

5a) The Voice of Shareholders: Many shareholders want to earn at least their 20% profit per year. Just as you start a relationship, the relationship should be good for everyone. The management of the company and the shareholders should want a long-term relationship. Run away from shareholders who just want to “stay” with you.

Listening and listening can only succeed if we take the time to do so. Silence may not exist in the rush of day-to-day life.

Learn how to do that while there are still clients and employees wanting to listen to you.

Heverton Anunciação

Publish Date: May 3, 2020 10:43 AM

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