Demo Center is only available for Customers and Partners that are deploying or running our platforms, if you are not registred please contact our Sales Team to get all information and partnerships.
Features:
Ask for your Live Demo, register and login at our web (support)
Frontend portal integrations:
Click-to-Video is powered by our responsive desktop & mobile widgets. It enables to send Video (SPLIT Forward) to Genesys with automatic call distribution (ACD) and enqueueing to your agents.
Scan-to-Video is enabled by a dynamic QR code without any app. It enables to send Video Calls (SPLIT Forward) on your mobile device to Genesys automatic call distribution (ACD) to your agents.
Chat-to-Video is running Genesys Live Chat / Web Messenger. Genesys agents can initiate a Video Call (Split Reverse) using agent’s extension to scale up any text or email conversation.
Get in touch today and meet online one of our sales consultant or manager. We will be pleased to show you latest Video RTC features and applications for Genesys.
Please, fill free to drop us an email and we will provide you a contact person. Get ready to introduce yourself.
To contact with our Sales Department, you have to send a meeting request to schedule your online demo according to your business and project’s requirements.
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INTERACTIVE POWERS - Streamline your business communications
Publish Date: July 7, 2022 11:51 AM |
Virgo Healthcare or Virgo Solutions solutions enables to connect your own PayPal Account and get Online Payments for your scheduled video calls. This feature is optional and is designed to quickly get a credit card payment from your clients or patients for a video communications.
This Virgo feature works with your own Business PayPal Account, all transactions will directly processed to your account. This is an important advantage because you get directly your payments from PayPal.
Stop wasting time and productivity with Scheduled video calls and switch to Queued video calls with Virgo Healthcare or Virgo Business. Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes.
Please contact us for more information.
Publish Date: April 21, 2022 11:42 AM |
Landing pages or Business Website receive visits from your customers at anytime, you should improve your customer support connecting one-to-one at this moment. A Chatbot, Form, Email is required but it could be not enough to engage a customer with your product or brand. Adding a Video Call Queueing enables that any customer can react and talk face-to-face with one of the sales agents at this moment.
Video Call Queuing enables real-time communication for your Landing Page or Website.
Web Browser View
Web Responsive design will allow to generate a video call interaction from a side button or inside the landing page. This video call can be popup or full screen according to your communication approach.
Landing pages or Business Website receive visits from your customers at anytime.
Mobile Devices View
We recommend a web responsive design for your landing page, both Live Streaming and Video Calling must run directly on most mobile screens without any app or plugin.
Scan-to-Video Call with QR code can help users to connect faster without app.
Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes.
Publish Date: December 8, 2021 12:12 PM |
Our Chatbot is a software-programmed, conversational virtual agent which is able to understand human text/speech inputs and 24⁄7 respond back with a meaningful answer, in the most natural (read human) way possible. It includes many smart integrations to enable a Phone Call Transfer or Video Call to a real agent.
Our Chatbot is AI / NLU powered and interacts on many contents in natural language:
Our Chatbot is enable to transfer any visitor to our voice assistant if required:
Our Chatbot manage many extensions to connect with our people, services, forms:
Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes.
Please, contact us for more information.
Publish Date: November 16, 2021 1:37 PM |  | 1 |
The most successful enterprises are defined by their ability to communicate. Today that means meeting consumers where they hangout – online, on multiple platforms like: Skype, FaceTime, WhatsApp, Telegram, Zoom, Microsoft Teams…
There’s no doubt that the name of the game today when we speak of Omnichannel Customer Experience is convenience. Offer great experiences across all the channels of choice, leverage AI, Bots and queued videocalls where they can make a great difference for many businesses.
Platforms / Solutions:
Here are key features and capabilities:
Interactive Powers - Streamline your business communications
Publish Date: April 20, 2021 12:31 PM | | 1 |
Continuing on our quest of better business communications, both old DTMF menus and speech direct dialog are outdated IVR options, we can replace them by the power of a DialogFlow advanced Conversational AI service.
You can connect any TTS according to your language and voice preferences. It makes sense to use different voices than Google Assistant, it’s really better.
💡Amazon Polly or Azure provides more languages and voices.
You can connect many engines, like Alexa AWS or Azure Speech Recognition, both are good but Google is faster on DialogFlow integration using direct STT processing.
💡Use Google Speech Recognition to speed up your service with DialogFlow direct speech processing.
DialogFlow is the dialog manager, it will manage all rules, itents and will use AI Machine Learning to improve the conversation itself.
💡Activate Professional for more than…
Nothing can work without this, it’s the core engine of the speech integration, the IVR server connects: NLU, TTS, ASR, PBX to get running the whole solution.
💡CPaaS IVR Plus features are required to create advanced phone services with DialogFlow.
We provide a Conversational App. Framework to manage a Dialogflow Agent interaction.
💡You could start from scratch… or with this App everthing becomes so easy!
Configure a SIP trunk between the IVR server and your PBX or operator.
💡It’s your own PBX, the main condition is to be SIP compliant.
It’s important to get some important differences between the Google - Phone Gateway and our Dialog Gateway powered by a Smart IVR platform.
You need a Google Cloud Project account and an Agent following this process.
You need a CPaaS or SaaS account to be activated at EU Store / US Store.
Setup a SIP trunk between your PBX and the Smart IVR account, G711 codec recommended.
We provide a specific application for Smart IVR that manage the main structure to run DialogFlow, this framework is open and you can customize it easily.
You have to create Output action for each #Label inside your Dialogflow rules like:
That’s all, make a call from your PBX or a number transferred to the Trunk.
These are very common services you can connect to your PBX like:
Of course previous example can content transactions mixed inside the main Conversational AI dialog. If you add company, services, more entities… improved with Machine Learning, you will get a better behavior of the system to customers questions
Publish Date: February 17, 2021 2:05 PM |
Knowing where your video callers location is a useful feature, that can help you provide a better support or customer service. For instance, you can show them results that are tailored to their location or display their location on the map or convert latitude/longitude to a street address.
IP geolocation is the mapping of an IP address to the geographic location of the internet from the connected device. By geographically mapping the IP address, it provides you with location information such as the country, state, city, zip code, latitude/longitude, ISP, area code, and other information.
Video RTC interaction are HTML5/JS powered that enable to collect IP location information to send thru SPLIT. Once the video call is established the agent can collet the latitude/longitude information in oder to print a map.
This feature is now available for any web browser integration of Video RTC, sending to your favorite Call Center platform all information thru our SPLIT connector.
A list of compliant solutions (but not limited to…):
Publish Date: February 5, 2021 1:34 PM |
Publish Date: January 15, 2021 1:51 PM |
Contact centers, like the rest of the communications industry, are experiencing a rapidly changing landscape. These changes in technology are spurring changes in human behaviors and customer expectations. The post-COVID19 situation is making the Customer Experience (CX) a key factor in the consumer decision-making process.
It’s no longer a world of call centers, today’s contact center has to be prepared to handle omnichannel communications: video calls, calls, emails, online chat, and text messages. Communications platforms are rapidly shifting from on-premise, to cloud or a hybrid of the two. Maintaining technology compliance to meet local and international connection in the face of this change is a huge challenge.
The choice for an all-in-one contact center solution might appear simple, but it has a serious downside, namely, one-size does NOT fit all. Choosing a best-in-breed strategy of picking the modular components best suited for an individual contact center’s needs allows for a high degree of customization, can increase efficiency, and provide a faster return on investment (ROI). But, a best-in-breed strategy requires finding systems that can be easily integrated with Video Channels each others like Phone Channels does.
Interactive Powers invests in the best-in-breed integration with our SPLIT technology partners because communications platforms are the heart of contact center operations, where all interactions between agents and customers occur. Interoperability and compatibility between all software and gateways components within a contact center are key factors in achieving a high standard of video communications performance.
Some existing call center platforms (not limited to) we make interoperable are:
Engineered for interoperability and compatibility with all major contact center platforms, the Video RTC solutions are easy to deploy and use. These solutions – video interactions, video recording, live chat, file sharing, screen sharing, cobrowsing, snapshot… Empower customer interactions to boost agent performance, improve operations, and enhance the customer experience.
Publish Date: January 4, 2021 1:38 PM |
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