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Landing Page with Video Call Queueing

 

 

Enable your landing page or website visitors to join video agents in just one-click.

 

Landing pages or Business Website receive visits from your customers at anytime, you should improve your customer support connecting one-to-one at this moment. A Chatbot, Form, Email is required but it could be not enough to engage a customer with your product or brand. Adding a Video Call Queueing enables that any customer can react and talk face-to-face with one of the sales agents at this moment.

Video Call Queuing enables real-time communication for your Landing Page or Website.

 

Web Browser View

 

Web Responsive design will allow to generate a video call interaction from a side button or inside the landing page. This video call can be popup or full screen according to your communication approach.

Landing pages or Business Website receive visits from your customers at anytime.

 

Mobile Devices View

 

We recommend a web responsive design for your landing page, both Live Streaming and Video Calling must run directly on most mobile screens without any app or plugin.

Scan-to-Video Call with QR code can help users to connect faster without app.

Streamline your business communications.

Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes.

Publish Date: December 8, 2021 12:12 PM


Empowered Chatbot!

 

Integrating Chatbot on our websites for more comprehensive way to grab visitors’ interactions.

Our Chatbot is a software-programmed, conversational virtual agent which is able to understand human text/speech inputs and 247 respond back with a meaningful answer, in the most natural (read human) way possible. It includes many smart integrations to enable a Phone Call Transfer or Video Call to a real agent.

Integrations

◾️ Natural Language Understanding Integration (NLU)

Our Chatbot is AI / NLU powered and interacts on many contents in natural language:

  • Welcome!
  • Products | Platforms
  • Solutions
  • Business
  • Support

◾️ Smart IVR Integration (Voicebot)

Our Chatbot is enable to transfer any visitor to our voice assistant if required:

  • Get information about our products
  • Call Forwarding to an agent or people
  • Offices Hours

◾️ Video RTC integration (Voice & Video Call)

Our Chatbot manage many extensions to connect with our people, services, forms:

  • Voice & Video Call Transfer
  • Demo Showroom Form
  • Contact Form
  • Help Center

Streamline your business communications.

Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes.

Please, contact us for more information.

 

 

 

Publish Date: November 16, 2021 1:37 PM

 1

Video Channels for your Business

 

Build consistent, effective, personalized engagements across Video channels with Voice, Video, Live Chat, File Sharing, Screen Sharing, Co-browsing….

 

 

The most successful enterprises are defined by their ability to communicate. Today that means meeting consumers where they hangout – online, on multiple platforms like: Skype, FaceTime, WhatsApp, Telegram, Zoom, Microsoft Teams…

There’s no doubt that the name of the game today when we speak of Omnichannel Customer Experience is convenience. Offer great experiences across all the channels of choice, leverage AI, Bots and queued videocalls where they can make a great difference for many businesses.

 

Platforms / Solutions:

  • IVR, Interactive Voice Response
  • RTC, Real-Time Communications
  • PBX, Private Branch Extension
  • ACD, Automatic Call Distribuitor

Here are key features and capabilities:

  • Conversational Experience. Across all channels, phone, web, apps…
  • Escalating. Ability to escalate to a video call between agent and client in one-click.
  • Video Customer Care and Co-Browsing. Show and guide customers effectively.
  • Real-time Control. Customer-centric interactions empowered by technology.
  • Extend agents senses with collaborative features (video, screen sharing, live chat, file sharing).
  • Video conferencing, low latency, high quality and scalable gateways that you can rely on.
  • Enable secure customer connection, End-to-end encryption of all calls*
  • Flexible, full customizable call functionalities, billing and hosting
  • Enable to transfer or forward video calls.

Interactive Powers - Streamline your business communications

 

Publish Date: April 20, 2021 12:31 PM

 1

How to connect DialogFlow to your PBX?

Build a Voicebot IVR with DialogFlow for your existing PBX and telephony system.

Continuing on our quest of better business communications, both old DTMF menus and speech direct dialog are outdated IVR options, we can replace them by the power of a DialogFlow advanced Conversational AI service.

Prerequisities

1- Text-to-Speech API account (TTS)

You can connect any TTS according to your language and voice preferences. It makes sense to use different voices than Google Assistant, it’s really better.

💡Amazon Polly or Azure provides more languages and voices.

2- Speech Recognition API account (ASR)

You can connect many engines, like Alexa AWS or Azure Speech Recognition, both are good but Google is faster on DialogFlow integration using direct STT processing.

💡Use Google Speech Recognition to speed up your service with DialogFlow direct speech processing.

3- Google DialogFlow account and agent (NLU)

DialogFlow is the dialog manager, it will manage all rules, itents and will use AI Machine Learning to improve the conversation itself.

💡Activate Professional for more than…

4- Smart IVR subscription account (IVR)

Nothing can work without this, it’s the core engine of the speech integration, the IVR server connects: NLU, TTS, ASR, PBX to get running the whole solution.

💡CPaaS IVR Plus features are required to create advanced phone services with DialogFlow.

5- Voicebot Framework (APP)

We provide a Conversational App. Framework to manage a Dialogflow Agent interaction.

💡You could start from scratch… or with this App everthing becomes so easy!

6- Your PBX or IP Operator (SIP Trunking, DDI Numbering)

Configure a SIP trunk between the IVR server and your PBX or operator.

💡It’s your own PBX, the main condition is to be SIP compliant.

Google Phone Gateway vs DialogFlow Gateway

It’s important to get some important differences between the Google - Phone Gateway and our Dialog Gateway powered by a Smart IVR platform.

How to process

Step 1- Setup a DialogFlow Project account.

You need a Google Cloud Project account and an Agent following this process.

Step 2- Setup a Smart IVR account.

You need a CPaaS or SaaS account to be activated at EU Store / US Store.

Step 3- Setup a SIP Trunk from your PBX to Smart IVR.

Setup a SIP trunk between your PBX and the Smart IVR account, G711 codec recommended.

Step 4- Download our Voicebot (Dialog) framework.

We provide a specific application for Smart IVR that manage the main structure to run DialogFlow, this framework is open and you can customize it easily.

Step 5- Create Output Actions (#Labels).

You have to create Output action for each #Label inside your Dialogflow rules like:

  • Transfer a Call
  • Record a Voicemail
  • Execute an IVR Script
  • Execute a Web Service
  • Join an Audio Conference

Step 6- Go Live!

That’s all, make a call from your PBX or a number transferred to the Trunk.

Common Customer Use Cases

These are very common services you can connect to your PBX like:

  • Call Steering
  • Help Desk Support
  • Directory information
  • Voice Assistant or Receptionist (***)
  • Customer Order Information / Tracking
  • Off Line Assistance

More…

Of course previous example can content transactions mixed inside the main Conversational AI dialog. If you add company, services, more entities… improved with Machine Learning, you will get a better behavior of the system to customers questions

 

 

 

 

 

 

 

Publish Date: February 17, 2021 2:05 PM


Video RTC · Geolocation

Enable user geolocation detection for your business communications and video calls


Knowing where your video callers location is a useful feature, that can help you provide a better support or customer service. For instance, you can show them results that are tailored to their location or display their location on the map or convert latitude/longitude to a street address.

What is IP geolocation?

IP geolocation is the mapping of an IP address to the geographic location of the internet from the connected device. By geographically mapping the IP address, it provides you with location information such as the country, state, city, zip code, latitude/longitude, ISP, area code, and other information.

 

How do we connect video calls and geolocation?

Video RTC interaction are HTML5/JS powered that enable to collect IP location information to send thru SPLIT. Once the video call is established the agent can collet the latitude/longitude information in oder to print a map.

Geolocation availability for SPLIT?

This feature is now available for any web browser integration of Video RTC, sending to your favorite Call Center platform all information thru our SPLIT connector.

A list of compliant solutions (but not limited to…):

  • Genesys Cloud, Connect, Engage
  • Enghouse Interactive, Presense Suite
  • InConcert
  • Avaya Call Center
  • Cisco Call Center
  • ICR Evolution
  • Altitude Software
  • Issabel Call Center
  • 3CX Call Center
  • XCally Motion
  • Asterisk PBX/ACD
  • Vocalcom
  • Xorcom

Publish Date: February 5, 2021 1:34 PM


Video RTC - Solutions Ecosystem

 

Extending and empowering your business with Video Interactions out of the Contact Center
 
The adoption of video communications continues to expand globally. As more businesses are using video to connect with their users or customers remotely and realizing the importance of improving their customer experience, it is more critical than ever for video interactions to be as simple as possible. This is why more and more teams today are choosing our solutions so that callers do not need to download or install any application to connect instantaneously.

We talked to our customers to learn about their experiences and more importantly, how we help them in the day-to-day workflow and customer experience in terms of simplifying their business


Video SPLIT for Contact Centers

A chain of call center partners and software compliant vendors (but not limited to):
  • Genesys Cloud, Connect, Engage
  • Enghouse Interactive, Presense Suite
  • InConcert
  • Avaya Call Center
  • Cisco Call Center
  • ICR Evolution
  • Altitude Software
  • Issabel Call Center
  • 3CX Call Center
  • XCally Motion
  • Asterisk PBX/ACD
  • Vocalcom
  • Xorcom

Peer-to-Peer Solutions

Developed with peer-to-peer approach and powered by our own gateways:
  • Virgo Healthcare
  • Virgo Business
  • Cobrowsing
  • Meeting Point
  • Remote Viewer

Streamline your business communications

Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes. Being so, escalation to video is naturally incorporated into your business's workflow.

Publish Date: January 15, 2021 1:51 PM


Video Call Transferring Interoperability

Interoperability becomes the key requirement: a seamless video transfer integration between all software contact center solutions.

 

Contact centers, like the rest of the communications industry, are experiencing a rapidly changing landscape. These changes in technology are spurring changes in human behaviors and customer expectations. The post-COVID19 situation is making the Customer Experience (CX) a key factor in the consumer decision-making process.

It’s no longer a world of call centers, today’s contact center has to be prepared to handle omnichannel communications: video calls, calls, emails, online chat, and text messages. Communications platforms are rapidly shifting from on-premise, to cloud or a hybrid of the two. Maintaining technology compliance to meet local and international connection in the face of this change is a huge challenge.

Video RTC is transforming Contact Centers in 2020.

The choice for an all-in-one contact center solution might appear simple, but it has a serious downside, namely, one-size does NOT fit all. Choosing a best-in-breed strategy of picking the modular components best suited for an individual contact center’s needs allows for a high degree of customization, can increase efficiency, and provide a faster return on investment (ROI). But, a best-in-breed strategy requires finding systems that can be easily integrated with Video Channels each others like Phone Channels does.

 

Interactive Powers invests in the best-in-breed integration with our SPLIT technology partners because communications platforms are the heart of contact center operations, where all interactions between agents and customers occur. Interoperability and compatibility between all software and gateways components within a contact center are key factors in achieving a high standard of video communications performance.

Some existing call center platforms (not limited to) we make interoperable are:

  • Genesys Cloud, Connect, Engage
  • Enghouse Interactive, Presense Suite
  • InConcert
  • Avaya Call Center
  • Cisco Call Center
  • ICR Evolution
  • Altitude Software
  • Issabel Call Center
  • 3CX Call Center
  • XCally Motion
  • Asterisk PBX/ACD
  • Vocalcom
  • Xorcom

Streamline your business communications.

Engineered for interoperability and compatibility with all major contact center platforms, the Video RTC solutions are easy to deploy and use. These solutions – video interactions, video recording, live chat, file sharing, screen sharing, cobrowsing, snapshot… Empower customer interactions to boost agent performance, improve operations, and enhance the customer experience.

 

Publish Date: January 4, 2021 1:38 PM

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