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Video RTC · Geolocation - Inés Martinez - ContactCenterWorld.com Blog

Video RTC · Geolocation

Enable user geolocation detection for your business communications and video calls


Knowing where your video callers location is a useful feature, that can help you provide a better support or customer service. For instance, you can show them results that are tailored to their location or display their location on the map or convert latitude/longitude to a street address.

What is IP geolocation?

IP geolocation is the mapping of an IP address to the geographic location of the internet from the connected device. By geographically mapping the IP address, it provides you with location information such as the country, state, city, zip code, latitude/longitude, ISP, area code, and other information.

 

How do we connect video calls and geolocation?

Video RTC interaction are HTML5/JS powered that enable to collect IP location information to send thru SPLIT. Once the video call is established the agent can collet the latitude/longitude information in oder to print a map.

Geolocation availability for SPLIT?

This feature is now available for any web browser integration of Video RTC, sending to your favorite Call Center platform all information thru our SPLIT connector.

A list of compliant solutions (but not limited to…):

  • Genesys Cloud, Connect, Engage
  • Enghouse Interactive, Presense Suite
  • InConcert
  • Avaya Call Center
  • Cisco Call Center
  • ICR Evolution
  • Altitude Software
  • Issabel Call Center
  • 3CX Call Center
  • XCally Motion
  • Asterisk PBX/ACD
  • Vocalcom
  • Xorcom

Publish Date: February 5, 2021 6:34 PM

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