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Video RTC - Solutions Ecosystem - Inés Martinez - ContactCenterWorld.com Blog

Video RTC - Solutions Ecosystem

 

Extending and empowering your business with Video Interactions out of the Contact Center
 
The adoption of video communications continues to expand globally. As more businesses are using video to connect with their users or customers remotely and realizing the importance of improving their customer experience, it is more critical than ever for video interactions to be as simple as possible. This is why more and more teams today are choosing our solutions so that callers do not need to download or install any application to connect instantaneously.

We talked to our customers to learn about their experiences and more importantly, how we help them in the day-to-day workflow and customer experience in terms of simplifying their business


Video SPLIT for Contact Centers

A chain of call center partners and software compliant vendors (but not limited to):
  • Genesys Cloud, Connect, Engage
  • Enghouse Interactive, Presense Suite
  • InConcert
  • Avaya Call Center
  • Cisco Call Center
  • ICR Evolution
  • Altitude Software
  • Issabel Call Center
  • 3CX Call Center
  • XCally Motion
  • Asterisk PBX/ACD
  • Vocalcom
  • Xorcom

Peer-to-Peer Solutions

Developed with peer-to-peer approach and powered by our own gateways:
  • Virgo Healthcare
  • Virgo Business
  • Cobrowsing
  • Meeting Point
  • Remote Viewer

Streamline your business communications

Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes. Being so, escalation to video is naturally incorporated into your business's workflow.

Publish Date: January 15, 2021 1:51 PM

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