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Genesys Cloud CX and Video RTC help businesses deliver effortless customer experiences and enable teams to better collaborate to solve customer needs. - Inés Martinez - ContactCenterWorld.com Blog

Genesys Cloud CX and Video RTC help businesses deliver effortless customer experiences and enable teams to better collaborate to solve customer needs.

Getting started…

Demo Center is only available for Customers and Partners that are deploying or running our platforms, if you are not registred please contact our Sales Team to get all information and partnerships.

Features:

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  • Video & Voice Calling
  • Live Chat
  • File Sharing
  • Dual Screen Sharing
  • CoBrowsing
  • Snapshot
  • Flip Camera
  • Video Recording
  • QR Code

Ask for your Live Demo, register and login at our web (support)

Frontend portal integrations:

  1. Click-to-Video (Button)
  2. Scan-to-Video (Widget)
  3. Chat-to-Video (Live Chat)

Click-to-Video

Click-to-Video is powered by our responsive desktop & mobile widgets. It enables to send Video (SPLIT Forward) to Genesys with automatic call distribution (ACD) and enqueueing to your agents.

Scan-to-Video

Scan-to-Video is enabled by a dynamic QR code without any app. It enables to send Video Calls (SPLIT Forward) on your mobile device to Genesys automatic call distribution (ACD) to your agents.

Chat-to-Video

Chat-to-Video is running Genesys Live Chat / Web Messenger. Genesys agents can initiate a Video Call (Split Reverse) using agent’s extension to scale up any text or email conversation.

 

Request your Live Demo

Get in touch today and meet online one of our sales consultant or manager. We will be pleased to show you latest Video RTC features and applications for Genesys.

Please, fill free to drop us an email and we will provide you a contact person. Get ready to introduce yourself.

  • Are you a Business Partner?
  • Are you a Technology Partner?
  • Are you a End-Customer?

To contact with our Sales Department, you have to send a meeting request to schedule your online demo according to your business and project’s requirements.

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