Continuing on our quest of better business communications, both old DTMF menus and speech direct dialog are outdated IVR options, we can replace them by the power of a DialogFlow advanced Conversational AI service.
You can connect any TTS according to your language and voice preferences. It makes sense to use different voices than Google Assistant, it’s really better.
💡Amazon Polly or Azure provides more languages and voices.
You can connect many engines, like Alexa AWS or Azure Speech Recognition, both are good but Google is faster on DialogFlow integration using direct STT processing.
💡Use Google Speech Recognition to speed up your service with DialogFlow direct speech processing.
DialogFlow is the dialog manager, it will manage all rules, itents and will use AI Machine Learning to improve the conversation itself.
💡Activate Professional for more than…
Nothing can work without this, it’s the core engine of the speech integration, the IVR server connects: NLU, TTS, ASR, PBX to get running the whole solution.
💡CPaaS IVR Plus features are required to create advanced phone services with DialogFlow.
We provide a Conversational App. Framework to manage a Dialogflow Agent interaction.
💡You could start from scratch… or with this App everthing becomes so easy!
Configure a SIP trunk between the IVR server and your PBX or operator.
💡It’s your own PBX, the main condition is to be SIP compliant.
It’s important to get some important differences between the Google - Phone Gateway and our Dialog Gateway powered by a Smart IVR platform.
You need a Google Cloud Project account and an Agent following this process.
You need a CPaaS or SaaS account to be activated at EU Store / US Store.
Setup a SIP trunk between your PBX and the Smart IVR account, G711 codec recommended.
We provide a specific application for Smart IVR that manage the main structure to run DialogFlow, this framework is open and you can customize it easily.
You have to create Output action for each #Label inside your Dialogflow rules like:
That’s all, make a call from your PBX or a number transferred to the Trunk.
These are very common services you can connect to your PBX like:
Of course previous example can content transactions mixed inside the main Conversational AI dialog. If you add company, services, more entities… improved with Machine Learning, you will get a better behavior of the system to customers questions
Publish Date: February 17, 2021 2:05 PM