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Video Channels for your Business - Inés Martinez - ContactCenterWorld.com Blog

Video Channels for your Business

Inés Martinez

 

Build consistent, effective, personalized engagements across Video channels with Voice, Video, Live Chat, File Sharing, Screen Sharing, Co-browsing….

 

 

The most successful enterprises are defined by their ability to communicate. Today that means meeting consumers where they hangout – online, on multiple platforms like: Skype, FaceTime, WhatsApp, Telegram, Zoom, Microsoft Teams…

There’s no doubt that the name of the game today when we speak of Omnichannel Customer Experience is convenience. Offer great experiences across all the channels of choice, leverage AI, Bots and queued videocalls where they can make a great difference for many businesses.

 

Platforms / Solutions:

  • IVR, Interactive Voice Response
  • RTC, Real-Time Communications
  • PBX, Private Branch Extension
  • ACD, Automatic Call Distribuitor

Here are key features and capabilities:

  • Conversational Experience. Across all channels, phone, web, apps…
  • Escalating. Ability to escalate to a video call between agent and client in one-click.
  • Video Customer Care and Co-Browsing. Show and guide customers effectively.
  • Real-time Control. Customer-centric interactions empowered by technology.
  • Extend agents senses with collaborative features (video, screen sharing, live chat, file sharing).
  • Video conferencing, low latency, high quality and scalable gateways that you can rely on.
  • Enable secure customer connection, End-to-end encryption of all calls*
  • Flexible, full customizable call functionalities, billing and hosting
  • Enable to transfer or forward video calls.

Interactive Powers - Streamline your business communications

 

Publish Date: April 20, 2021 12:31 PM

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