Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

PCCW Teleservices Philippines Wins 4 Gold, 2 Silver and 1 Bronze Medals At The 7th Asia Pacific Top Ranking Performers Conference & Awards (2012), Hosted By ContactCenterWorld - Jeff Opendo - Blog

PCCW Teleservices Philippines Wins 4 Gold, 2 Silver and 1 Bronze Medals At The 7th Asia Pacific Top Ranking Performers Conference & Awards (2012), Hosted By ContactCenterWorld

Article By:

Jeff Opendo --- Client Services Manager, PCCW Teleservices (Philippines), Inc.

Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!


Content continues ….


Resorts World Sentosa Convention Centre, Singapore | July 13, 2012 – Four gold, two silver and one bronze medals have been awarded to PCCW Teleservices (Philippines), Inc. in the recently concluded Seventh Asia Pacific Top Ranking Performers Conference and Awards, hosted by ContactCenterWorld.

With more than 1,500 entrants from around the world this year, a per region short listing was made by over 50 judges who run contact centres across EMEA, the Americas and Asia Pacific. In the Asia Pacific region, finalists were scored and selected by the judges, and these chosen delegates came from Japan, China, Australia, Thailand, Hong Kong, Malaysia, Indonesia, Fiji, Singapore and the Philippines. Those deemed the best in the region vied for 30 award categories by presenting best-in-class contact centre ideas and practices. PCCW Teleservices Philippines stood out, sweeping 4 gold medal awards for Best in Customer Service, Best Contact Centre Operational Manager, Best Quality Auditor and Best Customer Service Professional/Agent; 2 silver medal awards for Best Large Contact Centre – Outsourced and Best Help Desk; and 1 bronze medal award for Best Contact Centre Supervisor. Representing the new capital of contact centres, PCCW Teleservices (Philippines), Inc. was the only shortlisted entrant and recognised finalist from the Philippines in this year’s ContactCentreWorld Conference and Awards Series.

ContactCenterWorld is the global association for contact centre best practices and networking. Running the industry best practices global competition through the Annual Top Ranking Performers Conference, ContactCenterWorld selects only the very best in the competition to present at the event. Having the best from different nations compete for the gold medal awards, the Top Ranking Performers Conference is considered as the Olympics of contact centres and contact centre professionals.


About PCCW Teleservices (Philippines), Inc.

PCCW Teleservices is the successful contact management outsourcing business of its publicly-traded parent company, PCCW Limited. Operating one of Asia's largest 24-hour, multi-channel contact centres via hubs in mainland China, Hong Kong, the Philippines, the USA and Panama, the company designs and implements customer strategies for local and multinational clients globally.

PCCW Teleservices offers world-class BPO services in all facets of voice and non-voice customer support, technical support, sales, retention, and many other business processes. The company has multilingual capabilities that help its clients speak with over 65% of the world’s population, and caters to more than 80 million customer contacts annually. With nearly 20 years of experience in running contact centres, dozens of industry awards, solid growth and highly experienced management team, PCCW Teleservices has helped its clients worldwide by providing end-to-end total BPO solutions that meet the sophisticated needs of the local and international business community.

Publish Date: August 31, 2012 12:18 PM

About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =