Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Language Services Associates helps save a life (South Brunswick Post) - Jon Potter - ContactCenterWorld.com Blog

Language Services Associates helps save a life (South Brunswick Post)

DATE POSTED: Thursday, June 16, 2011 8:06 AM EDT
By Charles Kim, Managing Editor

A language program helped police save a heart attack victim who could not speak English, officials said.

According to police, an unidentified 49-year-old woman called police at 10 a.m. June 7 because she was suffering a heart attack.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

Sgt. James Ryan said the woman, who used a cell phone to make the call, could not communicate with the dispatcher to tell police where she was or what the problem was.

Using a new service called Interpretalk, the dispatcher was able to connect the caller with a translator that, in turn, was able to determine the woman’s location within two minutes of being on the call, according to Sgt. Ryan.

Police officers arrived at the location with EMS personnel and transported the woman to an area hospital where she was reported in good condition following the incident, according to Sgt. Ryan.
The new service, offered through Language Service Associates in Horsham, Pennsylvania, allows officers and dispatchers to communicate in 157 different languages 24 hours a day, seven days a week, according to Sgt. Ryan.

”Our community is diverse, and we want to be able to assist anyone in need,” police Chief Raymond Hayducka said. “This new tool gives officers and dispatchers another way to get help to people in need in an emergency.”

Language Service Associates started in 1991 and has developed services to break down different language barriers across many different industries, according to the company’s website.

The company has more than 5,000 independent language contractors that provide translation services to some 2,000 different clients, according to the company.

It also makes its services available in a variety of forms, including mechanical translation and telephonic as well as face to face.

Township police have used the new service seven times since it was available to the department in March, Chief Hayducka said.

”This case clearly demonstrates the importance of being able to reach out to all aspects of our community,” Chief Hayducka said.

Without the service, police may have not been able to provide lifesaving assistance.

”We could not understand where the victim was, and her being on a cell phone (as opposed to a home line) made it more difficult,” Communication Center Supervisor James Deery said. “The service Interpretalk provided was quick and provided the lifesaving measures she needed.”

Publish Date: July 12, 2011 5:25 AM

About us - in 60 seconds!

Submit Event

Upcoming Events

The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...
 168 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =