I am very glad to open my official blog on ContactCenterWorld in hope that my blogs will provide more insights for the CCW members from all around the world on how China's contact center industry is developing and prospering... Two weeks before, a China Mobile Customer service center (from Zhejiang province) on behalf of the entire China's contact center industry has, for the first time, participated in the 2010 Top Ranking Performers conference held in Las Vegas. The feedback from our delegation is extremely positive that we Chinese industry peers should interact more closely with the delegates and friends from other countries, especially those from the developed markets. China 's contact center world has got lots of different characteristics and challenges speaking of its awesome market scale and the rocket-up speed of growth. A contact center with more than 1500 seat capacity serving tens of millions of end users is fairly common and normal anywhere in China, which leads to even more complicated design, planning, operation and management and employee development problems than we ever expected. Therefore, cross-border industrial communication, learning and hence our own best practice dev and nurturing will be vital for our centers to become world-class performers one day. We will keep our door open, inviting you and welcoming you to visit, make your input and share great experience with each other. Hello, Contact Center World!
Publish Date: November 15, 2010 9:54 PM