the left one is Ms Zhang Xiaochun, Vice GM of China Mobile Zhejiang Customer Service Center, managing two sites totalling over 4000 CSRs. The Zhejiang company under China Mobile group is one of the most contributive pillars in terms of total rev, service quality and customer satisfaction. the right one is me, serving as a long-term consultant for Ms Zhang's operations. It's my pleasure and honor to participate LAS 2010 final for two consecutive years, being Ms Zhang's company for this time. Raj, President of CCW, is also learning more and more about how fast China's contact center industry is booming. By the end of this year, we estimate the total industry population to exceed 500 thousands, who will provide services to nearly 1Bn customers of all kinds.
Publish Date: November 16, 2010 3:02 AM