Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

CC-CMM (Contact Center Capability Maturity Model) 2010 coming up... - Mike Xu - Blog

CC-CMM (Contact Center Capability Maturity Model) 2010 coming up...

On Nov 25th 2010, CC-CMM Standard Organization Committee has successfully held its second all-hands committee annual meeting in Fudan University Shanghai. CC-CMM Standard Ver. 2010 is about to issue at the beginning of next year. As the most popular contact center standard & certification institute in China and so far as we know the most influential standard in this fast- booming developing market, CC-CMM has cultivated for nearly three years since its birth, a trial version in the mid 2008 and achieved incredible growth and wide acceptance in China.

The CC-CMM standard aims at the development and enhancement of all types of contact centers throughout their lifetime from emerging contact centers, professional to strategic assets, and it will also act as the region's communication protocol to interact with the WW industry audiences.

In the newly updated version 2010, the CC-CMM's unique five maturity stages - Applied, Managed, Benchmarked, Lean Managed, Optimized - will more systematically and sustainably enable a contact center to grow from good to great, as pointed out by the committee.

....NOTE - content continues below this message


We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!



We warmly welcome Raj Wadhwani, President of CCW, to visit China next Jan and look forward to carrying out constructive discussions on how to further engage China's contact center industry more closely into the global industry and community. A rigorous standard aiming at bringing up more and more top ranking performers and fostering a customer-oriented culture in the industry will certainly contribute to and expedite this process, we believe.

Publish Date: November 26, 2010 2:52 AM

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =