Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

How the Business World Has Changed Over the Years - Finnegan Pierson - Blog

How the Business World Has Changed Over the Years

With constantly advancing technology and new business tactics, the business world is always changing. What used to be effective even ten years ago may be considered obsolete today. Next year begins a new decade, and with that comes a lot of promising changes. Here are a few of the trends you will see continue into next year.

Robots Doing More Jobs

From a self checkout lane in the grocery store to heavy labor, robots can perform a great variety of tasks. There are several reasons why robots can be an appealing choice for business owners. It reduces the number of employees, some companies are required to have for certain tasks, which helps with the budget. Robots can often perform tasks that might be considered too dangerous or risky for a human. An example of this would be a robot who goes into a building to check for a possible bomb. A robot also doesn't have emotions, which means that they are less likely to get bored of repetitive tasks, and their quality of work won't be influenced by how they are feeling that day. In the future, robotic machines will continue to advance, which will increase the list of jobs they can perform.

The Age of the Internet

These days, you can do just about anything from the comfort of your own home, thanks to the internet. You can find out the daily news events via an online newspaper or your local news' website. Because of this, many consider newspapers obsolete, and there's a good chance that they will soon become a thing of the past. Home delivery is also a very popular option for many people. Instacart Headquarters is an example of a company who will deliver groceries and other necessities right to your door, which can be helpful for those with small children, someone without a working vehicle, or someone who simply decides it's too cold to leave the house that day. Many businesses use the internet for advertising, selling, and posting new job opportunities.

Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!


Content continues ….

Social Media

Along with the internet comes the use of social media. Most major companies in the US have a Facebook page, Twitter account, and/or Instagram page. This is a great tool to advertise deals, products, or services. You can pay for ads on social media as well, and since the average person spends nearly two and a half hours a day on social media, you can imagine how much this can benefit a business.

With social media also comes a difference in customer service. People can now easily publicly express grievances online for the world to see. Oftentimes, these complaints will become viral, and this can lead to a huge headache for the business owner. Some small businesses have shut down due to a simple complaint on their social media page.

3D Printing

One of the newer business trends is the use of 3D printing. This is a process that uses a printer to recreate a 3D image of a product, by printing it one layer at a time. Many of these processes are in their beginning stages, but researchers are hopeful that one day, 3D printing can be used to create human tissue, bones, or muscles for a patient in need. In addition, 3D printing will likely one day be used for things like the manufacturing of shoes, bike parts, and even prescription drugs. With the hope of prescription drugs being manufactured with 3D printing, it may be easier to find the perfect dosage of a medication for a patient, and provide that dose for them with the use of a 3D printer.

As you can see, technology has taken us a long way in the business world. There are many promises for an improved quality of life for people, but it also means that robots can slowly take over jobs that humans currently perform. Either way, it is likely that these trends will continue, and by the end of the next decade, the business tactics used in the past will seem completely obsolete.


Publish Date: January 31, 2020 2:02 PM

About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =