Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

Ways To Maximize Digital Transformation Values - Finnegan Pierson - Blog

Ways To Maximize Digital Transformation Values

The digital transition concept has, over time, become a hot topic for all enterprises, no matter their size. However, the reality is that many small enterprises are yet to get where they wanted to see themselves. Technology disruption is happening at a pace that most enterprises can’t keep up with. Some organizations are looking to take their digital transition to another level, whereas others are just starting to formalize their digital transition plans. Either way, these three tips can help an enterprise make the most out of its digital transition journey.


Consolidate Your Architecture


....NOTE - content continues below this message


We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!



Enterprises can modify or change their application architecture to take advantage of cloud computing, such as alternate data storage capabilities and serverless functions. Architecture consolidation is all about an enterprise achieving maximum value for its effort. It is easier for an enterprise to change or modify its architecture when it has several subsystems or when it is starting a new project. With a new subsystem, an enterprise can take advantage of the cloud without rewriting its existing systems.


Leverage Automation and DevOps


Digital transition is all about keeping up with trends. You don’t have to be too quick or slow when digitizing your enterprise. Instead, make sure you keep pace with competitors so that you are not left behind. Smart organizations are leveraging the power of automation and DevOps to provide value to their customers and increase the value and quality of their products. The market is cluttered with a lot of solutions that can help enterprises make automation part of their IT infrastructure. So, it is merely a matter of looking for an automation solution that fits your budget and needs. One reason to leverage automation and DevOps after migrating to the cloud is that cloud solutions will influence most of the tools that you will be using. However, enterprises must make sure that their tech stack plays well before migrating to the cloud. Perhaps you want to use the cloud only for existing applications. However, exploring how you can automate your processes can help maximize your digital transition impact.


The Cloud Exploration


Different people view the phrase “digital transition” differently. It can be about digitizing customer interactions or taking offline processes online. It can also mean converting physical resources and products to digital products. Others view it as simple as moving their services online. Digital transformation can mean different things to different enterprises, but the first step to digital transition is to consider how the cloud can fit into your strategy.


The cloud is revolutionizing all businesses, irrespective of their size. It is changing the way enterprises engage with their customers, design their products, and operate. Migrating to the cloud isn’t a walk in the park, so don’t despair if you are struggling to move to the cloud. An enterprise must understand where it can derive the most value from its cloud solutions. For some organizations, moving everything to the cloud doesn’t make sense. Be strategic and take time to figure out which applications and workloads should be transferred to the cloud. Most enterprises can move a large portion of their tech stack to the cloud. However, there is a need to have a clear policy so that your enterprise can stay organized and make the most out of digital transition. Weigh the cost of migrating against not migrating and determine what best suits your enterprise. When weighing the cost of not migrating to the cloud, consider the competitor’s agility to scale and change and try to quantify the market share loss.


Keeping up with digital transition trends isn’t easy. However, going digital is critical for any enterprise that doesn’t want to be left in the dust of its rivals. With these three tips, enterprises of all sizes can take advantage of the incredible values that come with digital transition. Migrating to the cloud may seem costly now, but its benefits are worthwhile. Enterprises in the digital era must look for ways to maximize the value of digital transition to stay ahead of their competitors.

Publish Date: December 29, 2019 5:12 PM

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =