Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 9 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

How to Write to Different Collegues Depending on Level - Finnegan Pierson - ContactCenterWorld.com Blog

How to Write to Different Collegues Depending on Level

Communication continues to be a very important part of overall business success. Today, one of the most common forms of communication is to send an email. This is often beneficial as it leaves a record of the conversation and can help you to communicate with multiple people at once. For those that work for a larger corporation, it is important to understand how to properly communicate. There are several tips to be followed that can help you to write an appropriate email based on the recipient.

Accurate Subject Line

The first impression that anyone will have about your email is the subject line. While a subject line may only be a few words long, you need to give it careful attention and thought. This line needs to be concise and properly summarize the content of the email. This will also make it easier to keep the chain organized in the future.

Alter Level of Detail

One of the most important factors to think about when you are sending out an email is the level of detail that you want to provide. If you are going to be sending an email that requires detailed instructions, you should provide those details. However, if you are sending an email to someone that will not be completing the daily work and tasks, the scope of the email can be reduced dramatically. For those that are higher up, sending a summary email with key point outlined will be much more efficient. This will also help to retain their attention, which will make the email more effective.

Be Polite and Courteous

No matter who you intend to send the email to, it is also very important that you are always polite and courteous. One disadvantage that can come with an email versus a phone call or live conversation is that there is no way to read body language or hear a voice tone. Due to this, you need to be sensitive about how an email is written. For the avoidance of doubt, you should avoid using sarcasm of writing in a direction that could be considered rude or insulting to others.

Know the Chain of Command

If you are planning on sending an email to someone that is more than one level above you in authority, particularly if it is not someone that you have regular interactions with, you should follow the chain of command. If you are trying to address a problem or concern, you always need to consult with your manager first. Based on the initial discussion, you should then send an email to the intended audience while always copying your direct manager on the email before it gets sent out.

Follow Up

Just as it is very important to follow proper protocol when you send the original email, you also need to make sure that you are polite when following up. When wondering when and how to follow up on an email, the way that you follow up will be dictated largely by the original email that you sent. If your email had any deadlines in it, you should make sure that you start to follow up at an appropriate time before the end of that time period. You may also consider recapping the original email for those that may have forgotten the prior content.

Sending an email to someone that you do not already have a working relationship with will always create a first impression. The way you should communicate with someone will be based on their level of authority. By following these tips, you can be assured that you will be polite and communicate in an appropriate manner.

Publish Date: February 4, 2020 1:02 AM

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =