Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

3 Tips for Improving Your Business - Finnegan Pierson - ContactCenterWorld.com Blog

3 Tips for Improving Your Business

No one ever said running a business was easy. It requires time, funding, skill, energy, assistance and a multitude of other things. However, the risk is often worth the reward. If your business finds success, you may have the opportunity to do what you love for years. So, if you're looking for ways to achieve this success, here are three tips for improving your business.

  1. Work on Your Communications

Communication is everything when it comes to business. Without it, you run the risk of becoming highly inefficient. Therefore, it may be wise to revisit your methods of communication. Start with your business's inner workings. How do employees and managers communicate with each other? If it's mostly through verbal interactions or calls, you may want to introduce new methods to your colleagues. Try finding an app that would allow for easy conversations. Many pieces of software are designed to provide swift communication among coworkers, as well as allow for scheduling changes and important updates. If you have a lot of remote workers, you'll also want to start using video conferencing. Next, look at your communication with customers. How do you reach out and reply to your clients? If it's through calling, you may want to use methods like a caller ID name. This can help your customers feel more secure. You should also make sure that your reply times are swift, particularly when help is asked for. The better your customer service, the more likely you'll be to get clients.

  1. Use More Efficient Marketing Strategies

Marketing is fundamental when it comes to running a business. After all, people need to know your business exists before you can get customers. However, the traditional marketing methods you may be using are probably outdated. For instance, handing out fliers and hanging posters isn't all that effective. It also takes up time, money and energy that you may not have. Fortunately, technological updates have created more efficient marketing methods. One of the best ones available is using social media. Social media platforms, at least the most popular ones, have literally billions of users. Because of this, using one can give you access to a wide array of customers. Simply choose the most suitable platforms, create accounts and start posting on a regular basis. Be sure that your posts are both informative and engaging. You can also try starting a blog. This may help lead customers to your website, especially if you put relevant keywords in the post. Finally, if you have funds readily available, you can create online ads. Try to get these ads on highly popular platforms, such as YouTube and Facebook.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

  1. Inspect Your Team

The right team can make a huge difference to your business. While it might be difficult to let people go, especially if you've been working with your current team for awhile, some changes may be needed. One thing to consider is how important attitude and work ethic are. In fact, these attributes are often more important than experience. A hard-working individual with little experience will likely become valuable. This is partially because you'll be the main influence on this person. Unlike with more experienced workers, you won't be competing with previous training and ways of doing things. On the other hand, an irresponsible yet highly trained person could become a problem over time. If you have this type of worker on your staff, you may want to consider getting a replacement. It's also important to examine how well your team gels together. Even if everyone is both capable and kind, the existing dynamic may not be efficient enough. You need people who will work off of each other and delegate well. 

Running a business requires work in a lot of areas. You need to handle product creation, marketing, customer service, finances, employees and even decoration. Take the time to examine how you're handling each of these aspects. Make some improvements and, no matter what, keep your goals in sight.

Publish Date: July 21, 2021 4:58 AM

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =