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6 Software Tools Every Business Needs - Finnegan Pierson - ContactCenterWorld.com Blog

6 Software Tools Every Business Needs

Technology plays a central role in how businesses operate today. New software helps even the smallest companies compete on the global stage. Additionally, software can help them run more smoothly. If you are considering starting your own business or have recently created one, you need to make sure you have the right tools to be successful.

1) Customer Relationship Management

Selling is at the heart of every successful business. If you want your company to grow and thrive, you need to keep bringing in new customers. Furthermore, you likely want to bring your existing customers back as repeat business. Therefore, you need a solid customer relationship management tool.

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CRM helps you to manage all your leads and relationships with current customers. It will keep you (and your sales team if you have one) on top of the ball for bringing in new business. With the right tool, you will never miss a follow-up or let a lead go unanswered. A good CRM can make a huge difference in organizing your selling efforts.

2) Accounting

Every business needs to keep track of its money. As they say, accounting is the language of the business world. Of course, not every entrepreneur is an accounting wiz. It can be very helpful to have a user-friendly tool to help you with keeping track of your books.

Even if you plan to hire an accountant to help with taxes and other big-ticket concerns, it can be very helpful to have the right tools for keeping track as you go. After all, your accountant only knows about the expenses and revenue to tell him or her about.

3) Project Management

No matter what industry you are in, you have initiatives and projects that need to be tracked and managed. Even single-person operations can benefit from a good project management tool for staying on top of tasks. The benefits are even more significant if you have a team that needs to collaborate.

One of the keys to running a successful business is staying organized. Having a good toolset that makes it easy to track and manage projects will help significantly. Find the tool that can find neatly into your processes.

4) Network Security

Even when you have a small business, you need to think about security. You may be surprised how often relatively minor companies are victimized by cybercriminals. Fortunately, you can protect yourself with some basic tools and good practices.

If you are running your business on the cloud, you should consider a secure access service edge solution. With SASE security, you can use all of your cloud-based applications and data with strong security. As more and more businesses move away from significant on-premise hosting, getting the right cloud security is essential.

5) Communication

Every team needs to collaborate. Whether you have hundreds of employees or just chat with your sole business partner, having a good communication system can help significantly. This is especially relevant as you start to grow. Even if you are small now, consider finding a solution that will work as you get bigger.

Many businesses work with freelancers and temporary employees when they are first starting. The right collaboration tools have easy-to-manage permissions, so you can add and remove people at will.

6) Payment Processing

Your business needs to be able to accept payments. You also need to be able to pay your vendors. Getting the right payment solutions for these two directions is a must. Fortunately, there are some great choices on the market. Many small businesses like to use out-of-the-box payment processing. Others prefer to build out their own functionality using APIs.

Whatever your preference, make sure you invest in how you handle payments. After all, no business can thrive if it can’t get paid.

Learn More

Taking advantage of the right software tools can help you to build a successful business. From security to communication, learn more about the right tools for your needs.

 

Publish Date: March 31, 2020 7:49 AM

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