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4 Software Tools Your Business Needs - Finnegan Pierson - ContactCenterWorld.com Blog

4 Software Tools Your Business Needs

You would be hard-pressed to find a business that is operating without the use of technology and an internet connection. Whether it is the use of email to connect with customers, social networking sites used for marketing or management applications that handle accounting or human resource functions, businesses of all sizes can’t get away from the efficiency that tech devices and online access bring to operations. There are hundreds of software programs and applications that you could incorporate into your business, but these can be narrowed down into a few categories. Though it would be great if network software was a one-size-fits-all kind of purchase, the size and scope of your business operations will factor into what programs you choose to run. However, these are four types of online software programs that every company should be using.

Website Blocking Software

To improve your employee productivity and reduce the threat of malware or viruses, consider adding a website blocking software to your company IT strategy. Though the World Wide Web is a tool that is used to provide quotes, conduct research and apply for permits or special licensing, increased access to the internet has diminished employee productivity. Statistics are showing that 30 to 40% of the time an employee spends online isn’t related to work tasks or needs. In fact, some have coined the term “cyber slacking” to capture the lack of effort occurring on the job. A trend that is becoming a necessity, about 80% of major businesses have instituted web blocking software and internet use policies on the job. This type of software is able to block certain websites (usually those known for social media access, media downloads and shopping), as well as set time limits or restrictions on when an employee is able to access the internet (such as breaks or lunch).

Network Management Software

Not only does your company need to monitor what your employees are doing on the Web, but your IT department also needs to know how efficiently your network connections are performing. If you are asking what is network monitoring, this would be the answer. This management software monitors your computer network for slow speeds or lost connections, reporting them in real-time to the IT department or network administrator. Any outages or other troubles experienced can be more quickly addressed when the report is automatically sent after the software detect the issue. These software programs can run tests or assessments as frequently as once a minute or once an hour. This is an effective way to eliminate a lot of downtime from frozen servers or lagging networks.

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Cybersecurity Software

The threat of cyberattacks on your business are very real, and you increase your risk and exposure the more you rely on internet connectivity for your operations. Spyware, ransomware, viruses, phishing scams and malware are cybersecurity risks that could financially devastate your company, and ruin the privacy and security of your customers or suppliers. A simple firewall isn’t enough to block these threats, and advanced cybersecurity software is an imperative addition to your IT strategy. For many companies, outsourcing these protections to a third-party company that can construct comprehensive blocking software and provide continual monitoring is the best way to address these risks.

Business Management Software

Running a business can be time-consuming, but it also requires a lot of know-how in so many different areas of operations. If you aren’t up-to-speed in accounting or inventory or human resources, purchasing a business management software can organize your life and keep your decision-making accurate and relative. There are many cloud-based management programs, giving you and any remote or off-site employees continual access to real-time data and transactions. These programs can run reports for specific departments, giving management a strategic advantage when evaluating purchasing or productivity trends. Though these aren’t complicated to operate, you need to research your company’s needs carefully before settling on any one program.

The internet can be an invaluable resource for your business operation, provided that access and activities are responsible and cautious. Review your company’s IT strategies and see which of these four online software programs you should integrate into your operations.

Publish Date: February 7, 2020 8:09 PM

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