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7 Ways To Make Working in a Call Center Easier - Finnegan Pierson - ContactCenterWorld.com Blog

7 Ways To Make Working in a Call Center Easier

Working at a call center is not for the faint of heart. Many people see it as one of the more unlikeable jobs. Consequently, call centers tend to have a high turnover rate, between 30% and 45%. Working in a call center can be stressful, but it doesn't have to be as terrible as people make it out to be. While the job may never be pleasant, you can make it more manageable by implementing a few tips. You may also be more productive in the process. It's a win-win situation for you, your manager and your callers.

1. Write a Call Script

Some companies provide a call script, particularly for new hires. However, whether you're assisting people with the latest tech gadget or you're speaking about USANA Health Sciences, it's incredibly advantageous to have a script handy if you don't already have one. You don't have to constantly read from the script, but having it available will help should you get distracted or have a lapse in memory.

2. Avoid Multitasking

Multitasking may initially sound like a good idea, but it won't benefit you most of the time. When you multitask, it's difficult to concentrate properly on any one task. You're also more likely to make mistakes and miss essential aspects of the work. You're also likely to feel less productive because you're not checking things off your to-do list as often. After all, everything is continually pending completion. 

3. Take Notes

Making notes during each call can help you retain the information from the conversation better. Some people choose to wait until after the call to make notes, but there's a good chance you'll forget important details if you wait until after. It will also save valuable time doing it all at once. 

4. Smile

Studies have shown that smiling can have a positive effect on your mood. When you're smiling while talking, the smile can also be heard. You sound more cheerful and friendly. This could have an immediate effect on the person on the other end of the line and make the conversation smoother.

5. Take Breaks

With any job, it's essential to take breaks throughout the day. This can be especially true when you're working in a call center sitting in one place most of the day, being extremely stationary. It can not only be bad for your body, but it's also bad for your eyes to constantly stare at a computer screen without regular breaks. Taking a short break, stepping away from your desk and walking around the office or taking a short stroll outside can make all the difference. It can re-energize you and give you a boost in mood. Have a healthy snack and refresh your drink while you're up, and you'll be ready to get back to work and regain some productivity. 

6. Move

Some things you do outside of work can affect how your work days go, such as physical activity. When you're working at a call center, you're incredibly sedentary for long periods. Take advantage of any opportunity to do something physical, whether it's walking outside during your lunch break or after work. It's also helpful to opt for the stairs instead of the elevator. You can also perform some moves at your desk, even while you're on a call sometimes, such as arm circles, chair squats and running in place.

7. Be Patient With Rude Customers

When you're working for a call center, you will undoubtedly run into rude customers at times. Try not to take it personally, as they are probably only mad at the circumstance and not you. Remaining calm, patient and polite is usually helpful in the end and will keep you from getting more stressed in the process.

Working in a call center may not be your dream job, but it doesn't have to be horrible. Implementing these suggestions is a simple way to begin making your days at the call center a little more pleasant with less stress. 

Publish Date: August 4, 2021 6:13 PM

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