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Important Tips for Improving Your Sales Figures - Finnegan Pierson - ContactCenterWorld.com Blog

Important Tips for Improving Your Sales Figures

Since the end goal of every business is to accrue wealth in the form of profits, it’s safe to say that sales are a universal concern for business owners. Even when you’re not selling a product, you’re selling services, and even businesses without a bespoke sales team need more effective techniques to move more units and to close more deals. Here’s what you need to know about improving your sales figures.

E-commerce

One of the most effective ways to make more sales is to make yourself more available to customers, and there’s no better way to do that than to implement e-commerce into your business model. By offering your customers around the clock access to the products they want, you will naturally make more sales. However, managing e-commerce takes some work, and implementing it carelessly may do more harm than good. Automation is a key component of e-commerce, because it allows businesses to give consumers convenient, universal access to their services without investing in ‘round the clock labor.

This starts with EDI software that can replicate traditional means of recording transactional data in digital form, but it takes a village to get an online transaction from point A to point B. Creating an IoT smart office goes a long way to automate this process using a variety of AI-drive apps to automate virtually anything clerical in nature. You’ll also need to create a pipeline for shipping goods. Major corporations can bankroll numerous warehouses around the world, but it can be more costly per transaction for smaller businesses that depend on shipping to basically anywhere in the world from a single location. This can limit the reach of your e-commerce operations early on.


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IT’s also important to consider the specific weaknesses of e-commerce platforms like your website and your app. Both provide an additional avenue by which hackers can intercept your data or that of your customers, and both require their own cybersecurity considerations as a result. A company’s website will be vulnerable to infiltration by default, but the addition of encryption and decryption can obscure incoming and outgoing data so that, if it falls into the wrong hands, it will be effectively useless to bad actors. The APIs used to develop e-commerce apps quickly and on the cheap can sometimes have security flaws that have yet to be addressed, allowing hackers to pinpoint those weaknesses by acquiring APIs through the proper channels for a small fee. Investing in API security is a necessary consideration to protect your company from cyberattacks.

Sales Training

While e-commerce can help to expand the scope of your sales operations, you will most likely still depend on human workers that require sales training to close deals consistently. Sales training encompasses many things, but the underlying skill set that will need to be developed is social skills. Vetting for experience in customer service is an important part of the hiring process, for starters, because this will provide you with employees that can adapt to your strategies and business model more quickly and easily.

It’s also important to prioritize strategy in the training process. Specifically, what makes a good sales rep lies at the intersection of persuasive techniques and a disarming personality. so the goal of sales training is to give sales reps the ability to deploy sales strategy while putting out a trustworthy and welcoming energy. It’s also important to consider the importance of appearance when it comes to the charisma necessary to charm customers and close deals. Your company’s dress code needs to be relatively clean and formal to appeal to consumers, but an overly formal dress code can be intimidating in many business models.

Improving your sales figures is one of the core tenants of building a better business, and it’s one that can be applied in numerous ways. These tips will help you bolster your net revenue tremendously, but there are still yet more methods of doing so, such as marketing and high quality merchandise.

Publish Date: August 6, 2021 4:09 AM

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