Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

How To Build a Great Relationship With Your Customers - Finnegan Pierson - ContactCenterWorld.com Blog

How To Build a Great Relationship With Your Customers

Your customer base is the foundation of your business and will determine your level of success. If you want your business to be profitable and grow, focus on developing a good relationship with your customers. This will inspire loyalty to your brand and repeat business. Happy customers will also recommend you to others, which will positively impact your bottom line.

 

Use the Right Tools


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

The right tools and software can make a huge difference for your customers. Focus on working with a platform that is easy to use and offers a high level of communication between customers and within your workforce. A customer relationship platform will allow you to build a company that is highly efficient and organized. Some CRM examples include the ability to streamline your business processes and easily access, share, and analyze data. It's also a great way to offer quality customer support and monitor feedback that you may get.

 

Offer a Great Product

Customers are more likely to buy from companies that they trust. One of the best ways to build that trust is by offering high-quality merchandise. No one wants to feel cheated or that they wasted money on a faulty or inferior product. Put some time and effort into developing your line and conduct testing to make sure the product functions as expected.

Quality control is another important way that you can monitor your output and be on the lookout for any problems. It's best that you catch any issues yourself so that they can be fixed before the product reaches the customer.

 

Employ Knowledgeable People

If you have a great product to offer, then you need some excellent salespeople and team members to market your items and run your business. They need to be knowledgeable and able to troubleshoot problems as they arise. Give all your employees proper training to instruct them on office procedures and to make sure they are familiar with all the details of the products in your brand.

 

Personalize Their Experience

A personalized experience will be highly valued by any potential or long-term customer. Offer ways to make your relationship more personal. Perhaps you can offer a choice of features in your product so that any client can choose a tailor-made option that better fits their needs. They will appreciate the fact that everything they need can be included in one package and they aren't paying for something that they won't use.

Developing a friendly relationship with large order customers and those that have been loyal to your brand for many years will also make a difference. You can hold sales and discounts that are directed towards these clients. Try to have the same salespeople work with repeat clients so they are already familiar with their needs and can offer suggestions and specific options without wasting time.

 

Invest in Great Customer Service

Customer service should always be a priority if you want your company to be successful. Sometimes people will have an issue with an order that was packaged or shipped incorrectly. Or, maybe they received a damaged product. Your customers want to be heard. They need to know that you take their satisfaction seriously and will do all that is in your power to rectify the situation.

Employ highly trained customer service agents who are able to diffuse highly charged situations without getting upset. They should be able to address most issues themselves and know who to forward the more difficult cases to. While online and email service options are great for some people that have general questions, having a phone contact available for the more pressing concerns will show your customers that you care and are available to help.

If you put in the effort to foster a good relationship with your clients, you are likely to see a boost in sales and overall satisfaction. Your customers are a great source of feedback and support that can help you to notice trends in demand and help you to expand your business into new channels to meet their needs.

Publish Date: March 3, 2021 4:39 AM

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =