Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

6 Ways the Tech Industry Is Evolving - Finnegan Pierson - ContactCenterWorld.com Blog

6 Ways the Tech Industry Is Evolving

Technology is constantly evolving and changing in multiple ways. No matter what industry you're working in, technological advancements will affect your organization and the work it does. Here are six ways the tech industry is evolving.

 

  1. Cloud-Native Computing

Cloud computing has been a popular computing method for years now, but many programs currently housed in the cloud have been migrated there. Now, more programs and software tools are being created exclusively for life and use within the cloud, which is called cloud-native computing. Cloud-native programs are designed to fit seamlessly into the more flexible and modular infrastructure of cloud architecture, removing the need to adjust your programming or database architecture during migration. For example, developing a telecom billing software solution as a cloud-native program will enable your software to be more scalable over time than an on-premise or traditional cloud-based program.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

 

  1. The Internet of Things (IoT)

Smartphones and other smart devices are increasing the connectivity of the world by allowing more devices than ever to connect to the internet. Devices connected to the IoT can provide users with the information they need and can also provide data collection algorithms with user information to better personalize the user experience. This aspect of IoT is particularly useful for marketing and advertising purposes, for example.

 

  1. 5G Connections

5G, the latest generation of mobile connection services, is the new standard for wireless networking across the globe. Each subsequent generation of mobile networking has made advancements in speed, consistent user experience, performance, efficiency, reliability, availability and network capacity. 5G further improves these aspects of mobile connection, but it also incorporates other devices besides smartphones to connect and take advantage of these advancements, playing a role in expanding access to and use of IoT networking.

 

  1. Robotics

Robotics is a popular tech sector due to its versatility and the myriad ways in which it can be applied. Robots of all shapes, sizes and uses are being developed for multiple industries, from heavy machinery to surgical implements. Robust robots can be utilized in construction and heavy industry settings to move or build unwieldy equipment, thus reducing the hazards to human life in those industries. Increasingly advanced programming, sensors and machine vision, along with more flexible and durable materials can be applied to assist surgeons and scientists in delicate operations and experiments, such as neurosurgery.

 

  1. Machine Learning and Artificial Intelligence (AI)

Machine learning and AI have been integral to many other evolutions in the tech industry over the years. These algorithms enable software, robots and other devices to work independently and learn to perform repetitive or time-consuming tasks. Computers are increasingly able to leverage AI algorithms to collect, analyze and mine data to create insights and perform predictive analytics. AI is also a useful tool to assist customer service and support departments. Chatbots fueled by AI are sophisticated enough to help customers with basic questions and problems, as well as to understand when a customer's issue is complicated enough that he or she needs to be transferred to an expert.

 

  1. Remote Connections

With the wide variety of mobile networking devices available to people, connecting remotely is easier than ever. Employees can work remotely with very little, if any, disruption of their workflows. Tools such as videoconferencing, softphone programs, cloud computing and VPNs all enable employees to work from home or on the go when they need to. Students of all levels can access e-learning solutions utilizing the same tools that people use for remote work. You can even leverage remote networking technology for telehealth. People living in rural areas or who need to visit the doctor while they may be contagious can see their doctors via video call instead of needing to physically go to a hospital or a clinic, for example.

Modern technology is advancing faster than ever before. It's important to keep an eye on trends that are relevant to your industry and consider how you can leverage technological advancements to improve your organization's ability to work and meet customers' needs.

Publish Date: August 19, 2021 1:04 AM

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =