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How AI is Improving the Tech Industry - Finnegan Pierson - ContactCenterWorld.com Blog

How AI is Improving the Tech Industry

In recent times there is a buzz about AI and how it would shape the world. There had been a lot of development in improving AI and AI is used in a lot of fields to make our work easier for us. AI has been used to improve the tech industries. In this article, some of the ways AI has been developing the tech industries have been discussed.

Building secure systems

With A  the world is getting more and more automated. It is easier now to maintain security in a network if AI is used in the network. One of the pillars of cybersecurity is process and AI can maintain the processes without any error making the system safer. AI can be used to increase the security of the network. The hackers would have a tough time trying to hack the system that is protected by AI technology.

Better customer service

Now we see chatbots on many websites which is a result of the implementation of AI. Chatbots makes it possible to give the customers a good service without the need for an actual customer service agent. Now the need for hiring a customer service agent has been reduced thanks to AI. Thanks to conversational AI the chatbots can provide the customer with a better service and keep them satisfied. The business owner also has to invest less money to keep the website alive. The user also gets a better and quicker customer service as the AI can reply faster to multiple customers at a time.

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Process automation

With the invention of AI, it is now easy to automate a process making the task easier and efficient. Many tasks can now be automated and do not need the help of any human. AI can make made better at automation process by improving the machine learning. New techs are used to make the machine learning faster so the AI can perform better and learn fast. AI can learn things faster by machine learning and in the future more of the processes are expected to be automated.

Helps to find the right candidate for the right job

Companies get lots of CVs to be considered for an interview. The initial screening can be tough for any human and there is a possibility for error. Here it is better to use AI to do the initial screening. The initial screening can be done faster by an AI than a human being and with AI there is no chance of making an error. AI can analyze the qualities and strengths of the candidates and find the right candidate for the job. There are of course many qualities that an AI can't judge which an interviewer can do in a personal interview but the AI can help in giving the right candidates an opportunity to face the interview.

Application deployment

AI can be used to deploy an application. AI can be used to do a lot of microservices. If you are thinking about what are microservices then it is a software development technique based on SOA. Application deployment is a microservice that an AI can do very well. During deployment, an application is to be debugged which is a painful task for an application developer. An AI can do it better than human developers in a less amount of time.

Quality assurance

An AI can be used to inspect the quality of any service or any software. To inspect the quality of any software or any application what is most needed is the right tools and the right procedures. AI can be taught the right procedure to work better. It would be easier to check the quality of an application or any software with the help of AI that it is if the quality is checked by a human. The chances of making an error are also reduced.

Publish Date: November 4, 2019 7:42 PM

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