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How To Bring Your A-Game to the Call Center - Finnegan Pierson - ContactCenterWorld.com Blog

How To Bring Your A-Game to the Call Center

Call center work can be draining on the best of days. The sedentary work and a steady stream of unpredictable callers can cause a tremendous amount of stress on the employee. That stress affects health, both on and off the job. To be prepared for the day, call center employees need to be mindful of the job pressures and find ways to adapt and combat unhealthy habits.

Depending on the industry, the jobs can be complicated, requiring a high level of skill or monotonous and uninspiring. Each requires strategies to perform optimally throughout the workday. Here are some things call center employees can do to feel great on the job.

Take Care of Outside Business 

Personal calls aren’t allowed on the workroom floor at most call centers. During the day, when tasks come up needing to be done at home, write them down on a list. When you get off work, go over the list and begin to tackle the items. Lists can free up your mind to concentrate on work. Perhaps you have teenage children at home and you're worried about them eating potato chips and soda all day, consider good quality supplements. Vitamins ensure your teenagers have the minerals and nutrients needed for proper bodily support. Vitamins for teens are specially formulated for that stage of growth. By providing your teens vitamins, that's one thing less to focus on during the day.

Get Plenty of Sleep

Dealing with customers all day is exhausting. Well-rested employees are better able to handle those tough calls. If you are alert and rested, you'll understand the customer's needs and can more easily provide creative solutions.

Dress In Layers

Call Centers are generally housed in large spaces. The inside temperature can fluctuate with the number of employees, the sun coming through windows, and each time the HVAC system turns on. It's best to be prepared for the day and dress for warmth, and bring additional layers to put on if you get cool. For anyone sitting all day, being comfortable will reduce drowsiness and irritability.

Eat a Healthy Diet

Before your shift, eat a meal with fruits, vegetables, and whole grains. Avoid overly processed foods. By eating a heavy meal before work or on lunch, such as a fast-food burger, you'll feel sluggish and tired as your body works hard to digest the food. Call center jobs are sedentary, and following a healthy diet will also help with maintaining a healthy weight.

Prepare Healthy Snacks

As part of a healthy diet, prepare low-fat, calorie-dense foods in advance. Eating healthy requires a little organization and planning. The best time to prepare snacks is the night before. Wash fruit and cut vegetables and have them pre-packed.  With healthy snacks, you'll feel energized and alert.

Keep Moving

Get plenty of exercise during the day. Spend a portion of breaks and lunches walking. Your body is primarily fluid; it's beneficial to circulation to move that liquid.

Stay Involved

Most call centers have goals, incentives, and rewards to keep employees engaged. Find out what the current incentives are and work toward achieving them. By focusing on daily goals, your mind won't be as inclined to dwell on the negative aspects of the position. Everyone enjoys rewards.

Make Friends

Have a creative outlet, things you enjoy doing outside of work. Outside interests give you something to look forward to on your off time. Also, look at employee bulletin boards, you may find others with similar interests, and you can connect with them on breaks and lunches. Work friends also provide an empathic ear toward work challenges.

No doubt about it, employees in call center jobs in any industry can struggle to stay motivated. Sitting down all day is tiring. But if you incorporate some of the advice above, you will feel healthier and more comfortable at work and more than likely more productive. Higher productivity can translate into financial rewards.

Publish Date: May 25, 2021 8:14 PM

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