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Finnegan Pierson - ContactCenterWorld.com Blog Page 10

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Ways To Maximize Digital Transformation Values

The digital transition concept has, over time, become a hot topic for all enterprises, no matter their size. However, the reality is that many small enterprises are yet to get where they wanted to see themselves. Technology disruption is happening at a pace that most enterprises can’t keep up with. Some organizations are looking to take their digital transition to another level, whereas others are just starting to formalize their digital transition plans. Either way, these three tips can help an enterprise make the most out of its digital transition journey.

 

Consolidate Your Architecture

 

Enterprises can modify or change their application architecture to take advantage of cloud computing, such as alternate data storage capabilities and serverless functions. Architecture consolidation is all about an enterprise achieving maximum value for its effort. It is easier for an enterprise to change or modify its architecture when it has several subsystems or when it is starting a new project. With a new subsystem, an enterprise can take advantage of the cloud without rewriting its existing systems.

 

Leverage Automation and DevOps

 

Digital transition is all about keeping up with trends. You don’t have to be too quick or slow when digitizing your enterprise. Instead, make sure you keep pace with competitors so that you are not left behind. Smart organizations are leveraging the power of automation and DevOps to provide value to their customers and increase the value and quality of their products. The market is cluttered with a lot of solutions that can help enterprises make automation part of their IT infrastructure. So, it is merely a matter of looking for an automation solution that fits your budget and needs. One reason to leverage automation and DevOps after migrating to the cloud is that cloud solutions will influence most of the tools that you will be using. However, enterprises must make sure that their tech stack plays well before migrating to the cloud. Perhaps you want to use the cloud only for existing applications. However, exploring how you can automate your processes can help maximize your digital transition impact.

 

The Cloud Exploration

 

Different people view the phrase “digital transition” differently. It can be about digitizing customer interactions or taking offline processes online. It can also mean converting physical resources and products to digital products. Others view it as simple as moving their services online. Digital transformation can mean different things to different enterprises, but the first step to digital transition is to consider how the cloud can fit into your strategy.

 

The cloud is revolutionizing all businesses, irrespective of their size. It is changing the way enterprises engage with their customers, design their products, and operate. Migrating to the cloud isn’t a walk in the park, so don’t despair if you are struggling to move to the cloud. An enterprise must understand where it can derive the most value from its cloud solutions. For some organizations, moving everything to the cloud doesn’t make sense. Be strategic and take time to figure out which applications and workloads should be transferred to the cloud. Most enterprises can move a large portion of their tech stack to the cloud. However, there is a need to have a clear policy so that your enterprise can stay organized and make the most out of digital transition. Weigh the cost of migrating against not migrating and determine what best suits your enterprise. When weighing the cost of not migrating to the cloud, consider the competitor’s agility to scale and change and try to quantify the market share loss.

 

Keeping up with digital transition trends isn’t easy. However, going digital is critical for any enterprise that doesn’t want to be left in the dust of its rivals. With these three tips, enterprises of all sizes can take advantage of the incredible values that come with digital transition. Migrating to the cloud may seem costly now, but its benefits are worthwhile. Enterprises in the digital era must look for ways to maximize the value of digital transition to stay ahead of their competitors.

Publish Date: December 29, 2019 5:12 PM


Managing Digital Currency

The Basic Essentials

The popularity of cryptocurrency is upsetting the world-wide financial system, with governing nations around the world, battling in different ways with economic effects. An important topic on the table is taxation since states are likely to collect what they're owed on dividends made with cryptocurrency.

There have been many regulations that have been enforced, causing more questions than contentment. However, not every nation has made its decision on cryptocurrency tax, or cryptocurrency tax software. It is necessary to maintain records on gains and losses from trading activity. Familiarizing yourself with crypto accounting top practices and procedures is a necessity. You don't have to be a CPA to engage with cryptocurrency. All you have to do is maintain your personal accounts, assets, and information when preparing to file an annual tax return.

Who Uses Cryptocurrency Tax Software?

Organized and self-taught people who process information quickly and have plenty of time on their hands to review the necessary regulations and filing procedures may wish to handle their tax matters on their own. Those people should be highly acknowledged because it can be a substantial task if there are many different accounts to consider.

Opting for a CPA isn't necessarily a bad idea, as long as you can make sense of the investment. There are a number of accountancy firms that specialize in cryptocurrency. If you choose to go down this route, take it slow, read reviews, and schedule a meeting to talk about exactly what the CPA could do for you. It's a good idea to ask about reducing your liabilities, by counterbalancing your capital gains tax with losses incurred over the past 12 months.

Should I Use Cryptocurrency Software?

Using some kind of crypto tax software is a growing popular choice, as the hard work is automated and it's cheaper than hiring a CPA. When choosing a tool for managing cryptocurrency taxes, look for software that allows you to sync unlimited wallets and exchange accounts. Organizing digital assets and producing financial reports for accounting purposes is made simple, using TouchID and FaceId privacy controls that are guaranteed to keep your sensitive documents secure.

 

Stay Aware Of Your Accounts

It is common for traders to own multiple accounts on different international exchanges, and to make digital asset transactions on a daily basis. It is vital to organize all your accounts, exchanges and wallets, and to have a reliable record of your usernames and passwords. You will need an extensive record of your transactions when you get ready to file your tax return. Neglecting to stay on top of all your accounts is only going to postpone the inevitable.

 

Furthermore, it's also a good idea to maintain copies of your I.D. and other legal documents.

Know Your Local Tax Laws

Tax laws are different from country to country and this is especially true about cryptocurrency tax laws. Some countries such as Germany has decided to keep digital asset investments separate from taxes. The United States and the United Kingdom, on the other hand, have been more confident; although their regulations are still a work-in-progress.

Ready to Decide Whether or Not to Use Crypto Tax Software?

Given that you have kept proper records, calculating tax on your trading activity is easy and manageable. Even more so if you have obtained the services of a CPA that is familiar with crypto assets, or a specialist tax software employee.

Only you know what is right for you. The important thing to remember is to be straightforward and pursue the right method to ensure your cryptocurrency experience will become a traditional custom.

Publish Date: December 27, 2019 2:43 AM


Five Traits To Look For When You're Hiring A Customer Service Rep

As an entrepreneur, customer service should not be an afterthought; it should be a priority. Even though you do the best you can to assist customers and get back to them in a timely manner, it can seem like a lot of your day is eaten up dealing with customers when you should be focusing on running your business. If you think it's time to seek extra hands to help you tackle customer care, what are some traits and skills should you be looking for when you seek out new hires?

1. Eligibility To Work

The first thing that you want to be sure of: Are applicants authorized to work in the United States? This is not to be discriminatory or to be a bad guy; there is a whole host of legal and ethical reasons why you can't hire someone who is not eligible to work in the country. You have W2 forms to fill out, hours to track and Uncle Sam to report back to. This in itself could be a great reason to make running a background check part of your regular hiring process.

2. Trainability, Not Always Experience

Experience is a great thing to have in the customer service field, but don't disregard someone who has never worked in the industry before. You could have an applicant with a dozen years working in client-facing situations but be socially awkward or abrasive, whereas you might find an applicant fresh out of high school with zero experience but a thirst to learn. Years of experience does not always mean that the applicant is the best fit for the job.

On the other hand, do look into the applicant's work history. Do you notice patterns like they jumped from job to job every few months, or were unemployed for a long stretch of time? It's worth checking with references and checking on past employers to be sure they are telling the truth about their history. 

3. People Skills

Similarly, personality is important. Not everyone is bubbly and chatty, but when you're looking for someone who will be your voice to your customers it certainly can't hurt. Look for someone who is not afraid to strike up conversations with strangers or offer assistance unasked. This is not to say that you can't hire people who are more reserved and shy, but you might have a long uphill battle when you're training to pull them out of their shell.

4. A Basic Understanding Of Technology

Some people go running in the opposite direction when it comes to using computers or tablets, others are eager to get their hands on them and learn as much as possible. In today's connected world, the use of technology in the workplace is going to be a reality no matter what field you work in. Someone who knows how to use a computer, an office suite like Microsoft or Google apps and a knowledge of devices can help you in the long run. However, remember that trainability comes into play here and you can train your new employee — but it's easier when you don't have to start from scratch.

5. Patience, Patience

In case you're unaware, it can be a laborious task to take care of enraged clients. You don't want someone who will snap back when they're being yelled at, or retreat and meekly accept everything that's being said to them. You need someone who will show patience and understanding with clients to help calm them down, not make the situation worse. This could arguably be the most important trait in a customer service rep! There are sneaky ways to test an applicant's patience during the interview. It's not always pleasant for the applicant, but it can be very educational:

  • Make them wait for you for an extra five to ten minutes. Some people get very agitated waiting, others play it cool and know that life happens.
  • Ask a question with a lengthy answer and don't give them enough time to speak. Watch the color of their cheeks and their nervous tics like shaking their leg, clenching their fists/jaw or whether or not their expressions sour.
  • Discuss a worst-case scenario and ask how they would deal with it, even if it's not likely to happen. Seeing what peoples' snap decisions are can be insightful to their character and decision-making skills on the fly.

Running a small business requires many different facets, and as you grow you learn that you aren't always the best person to take care of all of those facets. When you're starting to drown in the amount of customer service work you're doing, it's time to look for help elsewhere and hand those reins to somebody else. There are many considerations when you're trying to find The Hire, but once you find that perfect person then you know that your valued clients are in good hands. 

 

Publish Date: December 24, 2019 8:11 PM


5 Healthy Habits You Should Bring to Work

 With the number of hours often spent at work, you will want to ensure you go out of your way to focus on maintaining healthy habits while on the clock. Besides helping you feel better on a regular basis, placing an emphasis on your health will improve your focus and concentration, keep your attitude positive and help you stave away illness. Take a glance at the tips listed below to give your work life a healthy boost.
Maintain Good Posture
Take into account how you sit while you’re working at your desk and driving to and from work. You will want to make sure you have good posture to help avoid back pain, fatigue and other symptoms associated with overall poor personal alignment. When it comes to techniques for how to stop slouching, see if you are able to invest in tools that will encourage and remind you to keep proper posture. A different chair or cushion on your work chair may remind you to sit up straight when working at your desk for long hours. Adjust your car seat so that it will be easier for you to sit properly while driving your vehicle. In addition to giving your personal health a boost, maintaining a good posture while seated and walking about will help you appear more confident.
Hydrate Frequently
One of the best things you can do for your body is to go out of your way to stay hydrated. Be mindful of your caffeine intake as it can contribute to dehydration over time. If you work first thing in the morning, make sure you drink at least two 8-ounce glasses of water before heading to work. If you start work later in the day, make an effort to get yourself fully hydrated before you have to leave to start your shift. Keep a reusable water bottle at your desk to encourage you to continue drinking water throughout the day. By keeping yourself hydrated, you will improve your skin quality, give your focus and concentration abilities a boost, avoid excessive hunger and help your overall health. Make water an important part of your everyday life, especially when it comes to work.
Take Frequent Breaks
Give your brain plenty of opportunities to rest when working on difficult tasks. Take brief mental breaks to help reorient your concentration when tackling lengthy projects. If you are struggling with a complex issue, considering taking a break from that task and handling another to give yourself time to reassess. By taking intermittent breaks to give your mind a rest, you will be able to keep going for longer while maintaining stronger levels of focus.
Incorporate Small Exercises
See if you can find a way to implement small exercises into your daily routine. If you spend plenty of hours at your desk, there are many mini desk exercises you can do that will help keep your mind sharp and your limbs at ease. You may also be able to do walks around your office during breaks or, if you have an adequate amount of time, take advantage of a nearby gym during extra time on your lunch hour. If you’re short on time while on the clock, see if you can take the stairs instead of the elevator on a daily basis. By engaging in regular exercise, you can help keep your body in shape which will contribute to better overall fitness, boosted energy and higher concentration levels, improving your ability to get things done at work.
Maintain a Healthy Diet
Avoid those tempting snacks in the vending machine and aim for healthier foods and snacks instead. Snacks such as trail mix, fruit, healthy beef jerky and granola are good for you and tasty. When it comes to lunch, go out of your way to meal prep balanced and nutritious meals in advance.
By switching up your daily routines and giving your regular habits a boost, you can help keep yourself feeling good and healthy even while on the clock.

Publish Date: December 24, 2019 6:27 PM


Four Ways to Improve Your Business Relationships

There is a lot that goes into starting a business, and many owners have a few of the tips to success mastered while others are ignored altogether. While you will need to focus on selling and delivering a quality product or service to your consumers, there is more to thriving business than sales and profit. If you want to cultivate a business culture that is full of happy employees, content customers, and stress-free management, you need to spend time working on your people skills.

Communicate Everything

Communication is the key to keeping both sides on the same page, and both you and your partners will come to depend on the back and forth of information to understand expectations or needs. There should be no surprises with information if you can possibly help it. Proactively sending out reports or updates is one way to keep the dialogue open about mutual projects or investments. There may be times when overcommunication is necessary. This may be true with vendor or supplier relationships. If your needs may suddenly jump or decline, a forewarning can help keep your vendor from losing financially or being put in an awkward spot.

Partnerships Come in a Variety of Sizes

The long-term growth of your company will depend upon successful relationships with your various partnerships. Whether you are setting up an S corp, a partnership, or you are doing it on your own as a sole proprietor, knowing how to talk to the people around you and manage your interpersonal relationships with having a lasting impact on the longevity of your business. You will want to establish successful partnerships with your investors, vendors, employees, and your customers. Without them, your business will fail as you spend your time and resources continually trying to build a loyal base. In order to keep your various business partners happy, try these tips for developing more secure relationships.

Always Be Honest

Commit to telling the truth and being transparent in all of your business relationships. A strong partnership is built on trust, and if this foundation is ever destroyed, it can hurt your business more than anything else. If someone thinks that you are lying to them, they feel disrespected and used. Good impressions don’t mean that you always have the answers. You may need to find a tactful way to say the words “I don’t know” with a commitment to finding out, but don’t try to manipulate your partner or the truth.

Honor Your Word

Meeting your commitments can be the best way to solidify the trust between you and your partners. This is also a way to develop customer loyalty. As the saying goes, don’t make promises you can’t keep. As much as you would like to close a sale or win a new account, don’t offer something that you will not be able to deliver. Keep your commitments within reach while still trying to meet what the customer or vendor may need. By continually meeting your established deadlines, you develop loyalty and reliability. It eases the customer’s mind for future transactions and sends a strong message that your company values the partnership.

Keep It Personal

When you are forming relationship goals, the most recommended tactic is to build upon common ground. Remembering that the people you deal with are a living and breathing human being can help keep you from offering programmed and robotic responses. When there is a crisis or complaint, look at the individual and really hear their concerns. It might be unfounded and blown out of proportion, but they have a need and they expect you to fix it. Treating them with respect and patience will go a long way in settling the issue. Be empathetic and concerned, even when the problem has nothing to do with you or your company.

At the end of the day, you can solidify your business partnerships by simply recognizing the value that the relationship brings to your company and treat it accordingly. Be a proactive communicator that deals honestly and personally with each individual, regardless of the situation.

Publish Date: December 23, 2019 9:12 PM


High Paying Jobs That Offer Added Benefits 

If you are on the prowl for a new job, there are many factors to examine. You want to be sure you are compensated well for your qualifications and offered benefits to take care of your health and future prosperity. Not only are pay and other assets essential features of choosing a new job, you also want to be sure you will enjoy the work. Here are some stable, high paying jobs with benefits you may want to consider.

Truck Driving

There are a lot of great perks to driving a truck, especially if you enjoy travel. The best trucking jobs allow you to have a set schedule and offer a plethora of attractive welfare options. Not only is the pay highly competitive, there are many opportunities for advancement within many companies. If getting paid to watch sunsets across the states sounds like the dream job, you may enjoy the truck driving trade.     

Medicine

Working in the medical field can undoubtedly provide a healthy paycheck and fabulous benefits, but there is also an extensive amount of education required. Other bonuses would include the possibility of a flexible schedule and the ability to help others when they need it most. Imagine the feeling of knowing you have been the answer to so many prayers by saving the lives of your patients. If you have a knack for science, a job as a doctor, anesthesiologist or nurse may be the right path for you.

Engineering

An added advantage of the engineering line of work is that it can be tailored very specifically. If you are interested in the creation or improvement of a very particular concept, you may be partial to becoming an engineer. This craft can be focused on airlines, petroleum or even architecture. The sky's the limit when it comes to individuals who have a little ingenuity. 

Computer and Technology

If you are fortunate enough that everything computer and technology comes like a breeze, then you will be happy to know there is always a need for people who understand coding, processing and analyzing systems. There is no doubt the telecommunication business is booming, and it is a great time to dive in.

Be Your Own Boss

Ideas for great businesses are hard to come by, but if you believe your proposal is out of this world, give a little thought to starting your own company. Not only will you be your own boss, but that also means you will decide how much you get paid. All you have to worry about is the in-between. No mean feat, right? If you are passionate about your product, you owe it yourself to try to make it happen. You may be surprised by how well it goes.

Sales

Believe it or not, there is a lot of money to be made in the sales industry. It may not provide consistent income, but there is no cap to the amount you can bring in. Once you figure out the learning curve and give yourself some time to find your groove, you could easily make a good living for yourself. This is even something you could do in your free time to make an extra buck or two. For all the thrill-seekers out there, selling a product or service is an out of the box way to make some good money.

When looking for a new job, there are a few things that reign supreme: having the ability to make ends meet and being offered added perks that will make the work worthwhile. Don't let the stress of the search stop you from getting everything you want in a career. There is nothing wrong with going on a few interviews and feeling out which opportunity feels right. You want to be sure you are going to be happy with your decision, so make sure you are taking the time to look into the pros and cons of your options. Happy hunting!

 

Publish Date: December 20, 2019 9:26 PM


Best Overal Cryptocurrency Software For Taxes

The huge amount of gains in the cryptocurrency market that many saw took place from the beginning and ran towards the middle of the year, and concluded in many very profitable trades. As with each and every form of profit, you will have to eventually report all of this income to your government.

Fortunately, there are programs on the market today that can make it much quicker and a whole lot easier for you to correctly calculate and report your taxes. When you report on various assets as sensitive as criptocurrencies, being precise and focused in your filing is vital.

 

Software for Crypto Trade


If you have been searching for proffessional cryptocurrency tax software that can help you file taxes by yourself then you should look well at the four smart tax recommendations below for the overall greatest crypto software for the year 2019.

Koinly

Koinly tops the list as one of the greatest cryptocurrency tax calculators today, probably because of the innovative number of tax features and overall quality level of customer service support they offer for their customers.
Supporting well over 100 countries worldwide along with the gift to import special information from and sync with over 300 exchanges and 6000 different cryptocurrency assets, the Koinly cryptocurrency program is great for just about anyone of any skill level, and is extremely helpful for those who trade extensively.

Koinly has a fast sign-up and importing process, and swiftly analyzes user data to create an extensive capital gains report and show where money can be actually saved by claiming losses, and this is completed using the various accounting methods given through their comprehensive service. The Koinly platform also offers users to mark their transactions by types, such as lost funds or incomes.


After everything looks well and precise, users can proceed to then download their own choice of the tax form, which includes major forms such as Schedule D, Form 8949, and the K4 form. User reports can then be transferred to major tax software such as TurboTax and Xero. Koinly is an amazing option to have if you are looking for a cryptocurrency platform helps you to correctly calculate your current taxes.

CoinTracking

Another phenomenal tax filing software is known as CoinTracking. CoinTracking is simply a proffessional tax calculator made for all types of traders and investors. With support for well over 7080 coins and over 70 exchanges, those who decide to trade well-known and obscure cryptocurrency assets will be certain to find the right tax help they need here.

It is CoinTracking that makes creative charts that analyze recent transactions and gives users an up-to-date look into their losses, gains, as well as the past performance of their all of assets. CoinTracking offers users 12 different and unique accounting styles and traders will be able to smoothly download related tax forms for their country.'

For people who want a reliable and safe tax platform, it is CoinTracking that will get the job done correct.

Being a huge change from the past tax software listed above, Bitcoin.tax is made for those who are new to cryptocurrency.

Other Services

With an easy interface, users can swiftly import cryptocurrency transactions from different exchanges like Coinbase and Kraken as well as income and spending data from supported wallets. Bitcoin Taxes proceeds to then make a proffessional report for your capital gains, income, and overall profitability throughout the whole year, In conclusion, Bitcoin Taxes is a great option that one can use if it is their first time reporting their cryptocurrency taxes and he or she doesn't have a difficult trade history over the past year.

BearTax is another option for those who do not need to worry about dealing with a complicated year of taxes, as BearTax will make filing your cryptocurrency taxes really easy. Supporting those in the India, the U.S., Japan, Australia, and Canada, BearTax will help you to connect with all of your exchanges directly, making it much easier for just about any user to get started. Once all of the important information is uploaded correctly to the system, BearTax will automatically scan through the data to detect related transactions so that you don’t have to.


All of these tax software options are helpful in allowing you to manage taxes from crypto gain. Use them smartly!

Publish Date: December 20, 2019 6:08 PM


How to Improve Your Business Practices

Improving your business practices helps in ensuring that your organization grows to the next level. Whether you are operating a small organization or your business has grown, continuing improving isn’t optional. The constant need for improvement is in the nature of our minds. However, not all practices can help you achieve the results you are looking for. Additionally, you don’t have to keep dwelling too much on a particular practice and expect to receive different results. As an entrepreneur, you have to be open to change and improvise on existing practices as you automate new ones too. 

Encourage Face-To-Face Chats

Employee’s communication while in the office is a key element to boosting your business. Therefore, it is essential to embrace a communication practice that will be more efficient and generate results faster. Those quick Skype, and goggle chat messages might be easy to send and have a quick response. Online communication isn’t always reliable. Whenever you have connectivity issues, the message might take much longer hence delay office progress. When you encourage face-to-face chats among employees, solving a problem or getting clarification on something will be straightforward. It also guarantees that your team will learn the importance of teamwork. It also helps in establishing a good working environment where everyone on board is connected to the other. Therefore, executing the business plan will be easy as each employee understands the other person's potential.

Measure Performance

It’s easy to generalize your goal and start to work towards achieving it. However, if you are looking forward to improving your business, it is essential to be clear about what you want at the end of the day. You cannot measure performance while your goals are general and not direct to point. If, for instance, your goal is to make a lot of money in business, make it clear, as yourself how much you want to make. Then execute plans that will help you towards achieving that dream.

If your dream is to open a couple of branches, then you should change practices that only gives focus on one branch. Have a different marketing strategy that will help you to reach a bigger audience and increase your conversion rates. Engage in msp digital marketing to ensure that your business reaches the target market easily.

Know Your Limits

Knowing your limits has been an all-time working practice that guarantees results. As an entrepreneur, you don’t have to juggle around everything by yourself. Know where you can reach and what you cannot do completely. There is no shape in asking for help in areas you are not versed. For instance, if you are good at bookkeeping and have zero experience in marketing and sales, concentrate on where you can shine and hire someone to work on the other areas. This way, your business will grow in an all-round shape, with every department excelling. However, if you choose to work your way up by yourself, the business will only be falling down the drain under your watch.

Review Your Prices

The best price today might not be the same tomorrow. New trends are coming up every day, and new brands are opening up. The reason your customers come back for more products or services from you is either because of your customer service, or pricing. Therefore, once you have built a good customer base, and your services are improving every day, it is essential once in a while to review your prices. Come up with better deals to entice existing customers and attract new ones too.  Include discounts on common products or services and encourage buying in bulk on other items. 

Conclusion

No matter how receptive a practice is, don’t dwell too much on one and forget to implement the others. Always work with the flow and be ready to change when the trends change. Additionally, keep your ultimate focus on the bigger prize and ensure all you do is for the benefit of your organization.

Publish Date: December 19, 2019 6:57 PM


Ways To Protect Your New Online Business from Hackers

Online thievery could be taking place any time you log on to your computer or mobile device. Fortunately, there are measures that businesses can take to avoid online threats and wipe out any potential attack that may arise. By beefing up your security with these useful tips, online intruders will have no choice but to turn elsewhere.

 

Find an ISP Provider

 

A castle has as much strength as its wall, and so do your business ISP. You may doubt this, but not all internet security services are built the same. Your focus should not only be on price and speed when choosing an internet provider. There are thousands of internet providers out there, so it is wise to invest in a package that comes with built-in security features. Connection speed and affordability of an internet provider should come after ISP checks.

 

Encrypt Your Data

 

Recent research has found that 45 percent of 500 mid-sized companies in the United States are not valuable enough to be hackers’ targets. However, the question is, what percentage of those mid-sized companies keeps their confidential data on their systems? The consequences can be dire if hackers are allowed to compromise customer data. So, it is always to encrypt any data that could jeopardize your business, such as financial information and customer data.

 

Update Your Spyware

 

Businesses should take a lesson from the Trojans and never allow that horse through their front door until it has been scanned for malicious software and viruses. Spyware programs and anti-virus update is a simple task that can takes a few minutes. Installing a network firewall is the other way to bolster your cloud security and keep hackers from infiltrating your system and network. Keeping an eye on your outgoing and incoming network traffic is a proven way to keep cyber threats at bay.

 

Block and Limit Access to Unnecessary Websites

 

One way to lower the risk of a data breach is to limit or block access to confidential data. Likewise, restricting access to sites that seem malicious could lessen the chances of spyware or virus attack. Make sure your anti-virus is up-to-date and take the necessary steps to block and limit access to sites that are not necessary.

 

Change Your Password

 

Companies should insist on customizing their default passwords to each user. However, the first line of defense is the strength of a password in terms of random symbols, case-sensitive characters, and multiple numbers. Passwords and usernames are often the tools that hackers use to infiltrate your operating system. So, changing your password and username weekly or monthly could help keep internet thieves away. Changing passwords and usernames often may pain you, but it’s worthwhile.

 

Train Your Staff

 

One of the huge threats to data security and small business sites is social engineering. Fortunately, all these threats can be thwarted with employee training programs. Most of these programs trump the use of anti-virus and passwords alone. Companies should make sure that their workers do not let unauthorized people walk off with their valuable documents. Make sure your workers know what each record holds and ways in which their data security can be compromised. Once staff members understand this, they can mitigate potential risks by changing their behavior. The cost of raising awareness is directly proportionate to the number of workers, so the fewer the workers organization has, the easier this is to achieve.

 

It is time businesses take potential internet attacks seriously. Compromised sites, denial of service attacks, and data breaches may eventually have a significant impact on your business. Small companies are likely to suffer more as a result of malware attacks than the larger, established firms. Could your business survive with its reputation damaged, email not working, and its main website not functional? The chances are that it won’t. However, there are a few proven ways that can help businesses protect themselves against online threats. Password management, updating spyware software, employee training, and blocking or limiting access to some websites could help secure your business from potential hackers.

 

 

 

Publish Date: December 19, 2019 12:48 AM


Key Things To Consider When Hiring Employees

Hiring the right employees for your business is a very challenging process. You need to be keen when picking on your next employee. Recruiting the wrong employee is time-consuming, costly to the business and an expensive task. 

 

When you hire employees who are productive and successful in their work engagements, they will positively impact the operations of your business. Furthermore, the employees will enhance the work culture, help you accomplish the most challenging goals and set optimistic plans. Additionally, when you hire competent workers, you will boost the morale of your staff.

 

Below are the key things that you should consider when hiring employees.

 

Their Work Experience

 

It is a vital factor to consider when recruiting employees. When a candidate has shown that they have been successful in a similar job, they might replicate their success to your business. These candidates have a trusted and proven work record which is vital for the job description than those who lack the experience. 

 

When you get torn between choosing a candidate who has work experience and the one who lacks, it is sensible to select the one who has. The criterion suits better when you do not plan on training new employees. Although experience is vital, avoid prioritizing it over other factors when hiring.

 

Their Potential

 

When conducting interviews, you can interact with some candidates who have potential but lack experience. The candidates may be individuals who have little experience or university graduates. At times, take your chances with the individuals who show great potential though they lack job experience that you need.

 

Hire graduates who emerge at the top of their classes even though they have no track record. Although the graduates have not yet proven themselves at work, they have the potential of performing higher. 

 

The Hard Skills

 

These are easily defined and measurable skills that the job applicants are taught or have acquired in their previous jobs. When you are recruiting new individuals, do not ignore the hard skills that they have. Candidates who have expertise get preferred to ones who lack.

 

The candidates who have hard skills will not require job training after hiring as compared to those who do not have the skills. Hire candidates who have the right hard skills that the job needs to avoid extra training costs. Additionally, after hiring, use a mobile clock to ensure that you do not overwork your employees.

 

Candidates With Soft Skills

 

Although the hard skills are vital, soft skills are needed more from the employees. The soft skills are difficult to measure. The qualifications get grouped as personality traits of an individual. The soft skills range from work ethic, team playing and having communication skills.

 

Hire candidates who have the right set of soft skills that the job requires. Even though a candidate may have admirable hard skills, if they lack the needed soft skills, they will not thrive on your team.

 

Company Culture

 

Company culture is the personality trait of the company. Your business has its own distinct culture. Other companies have a culture of making the employees work late until the given task gets accomplished while others have a fixed timeline when employees can leave their work, whether accomplished or not.

 

 Furthermore, a company may adore socializing and teamwork with coworkers while other companies may encourage the seclusion of individuals when working. When hiring employees, you need to put into consideration your business culture. Ask them if they are comfortable with the culture.

 

Hire employees who will conform to the business culture. You will safeguard the business against the conflict between an individual’s and the business’ interests when you recruit the right employees. Culturally fit employees will help you reduce turnover as they will be delighted at work.

 

Hire employees who believe in the culture of the business. Furthermore, recruiting individuals who are experts in their field of work is a recipe for success and greater achievement.

Publish Date: December 18, 2019 7:20 AM


Service Equals Success: 4 Steps to Encourage Great Customer Interactions

Your business depends on your customers, and your customers depend on your employees. Therefore it makes sense to invest time, effort and money into recruiting, training and keeping the best staff possible. Happy workers create customer happiness, which will leave you smiling all the way to the bank.


Hire


Once you have established your customer service goals, you can hire people who will most effectively meet them. For example, if your goals tend to revolve around speedy response you will want employees who have worked in similarly deadline-oriented jobs. On the other hand, if your goals emphasize thorough explanation or patient communication you may prefer experience in more nurturing fields. Be sure to make personal contact with each job candidate, over video call if necessary. Pay attention to how well the personality and character of your potential hires will fit with the culture of the company, their peers and your typical client base.


Train


After hiring the best people, take care in how you train them. Research has shown that of the four basic learning modes—visual, auditory, reading and kinesthetic—27% of people prefer to be exposed to information in at least two ways. For greatest efficacy, therefore, training programs should incorporate several modes of learning. More recent studies indicate that training must take place both in person and online. Training sessions should be engaging, with ample opportunity for learners to demonstrate mastery. Harvard Business School indicates that for maximum retention, each session should end with learners being asked to reflect on recent lessons. Incorporate significant hands-on education as early in the program as possible and ensure information will be easy to access in the future when questions inevitably arise. Follow up with ongoing training using current employees as mentors, small-group trainers or subject matter experts. Include cross training, in which employees are trained in tasks outside their usual scope of duties; this pays off in process improvement, coverage during staff shortages and overall morale.


Support


The best staff and the most advanced training programs will not guarantee stellar customer service. Workers need constant support. First, communicate clearly so that clients and employees start out on the same page, especially regarding pricing and refund policies. If a procedure changes be sure to issue several reminders of the modification to avoid confusion. Second, share product knowledge with front-line employees so they can share that knowledge with authority and clarity; technical manuals and product specifications should be readily available to everyone in the company. Third, observe how your employees interact with customers. Listen to phone calls, read emails, monitor internet activity and pay special attention to how complaints are handled. Fourth, treat your employees with the same care and consideration you want them to show to customers—listen actively, admit mistakes, fill gaps in knowledge and follow up to confirm issues are resolved. Most importantly, reach out to everyone from managers to entry-level staff to ensure cohesion, satisfaction and unity.


Reinforce


When customer service goals are not being met, supervisors and managers should address shortcomings quickly. Correct inconsistencies, ineffective behaviors and undesirable habits. Remind workers of company goals and how their actions relate directly to those goals. Intra-company competitions or visual “scoreboards” may motivate greater involvement and help a business achieve certain customer service metrics. However, some metrics can be difficult to quantify and not all employees are inspired by competition. Furthermore, you cannot take action only when goals are missed; for best results throughout the business cycle you need to reward your staff when goals are being met. Positive reinforcement, or highlighting and rewarding instances of desirable behaviors, can increase employees’ self-confidence, enhance work environment and inspire loyalty. This can be done at the organizational level with pay incentives including bonuses and time off, and at the individual leadership level with personal thank-you notes, public recognition, gifts and perks. Satisfied employees feel they are an important part of a successful team; when your employees bring that positivity to customer interactions, you all win.

Publish Date: December 17, 2019 9:57 PM


5 Ways a LLC Will Help Your Business

When you are self-employed, it may be difficult to determine how you need to register your business, especially if it's just a small business you run by yourself. The benefit of setting up an LLC is that it will establish certain legal protections for your business while allowing you to still run it as a small entity. There's a great deal of flexibility when it comes to setting up and LLC as well - from how it's managed to how profits are divided. Here are five ways that setting up an LLC can help your business. 

Limited Liability

The most obvious advantage of an LLC is that it offers protection when it comes to liability for your business. As a sole-proprietor, your business and personal assets are all at stake if someone were to sue you or try to collect on business debts. Under an LLC, however, you are listed as a member. All members of an LLC have ownership of the business. Because companies cannot pursue a member's assets - such as a checking or savings account, a house, or a vehicle - those are safe from creditors. 

Taxes Are "Passed-Through"

Business taxes are generally not paid by the business itself. Rather, the income or loss is passed down to each of the members and is then filed on their tax return. This can be helpful since the taxes are subject to personal income taxes instead of high corporation taxes like larger businesses. 

Flexibility

LLCs offer a great deal of flexibility in many areas. It's easy to create LLC businesses and assign members. Not only that, but it's also very easy to remove members. Members don't have to be individuals; they can also be trusts, corporations, or other tax entities. Aside from that, the LLC itself can either be managed by its members, or they can appoint a different manager entirely. 

Flexibility also extends to how an LLC can be taxed. Though most LLCs choose to be taxed either as a partnership or a sole-proprietorship to take advantage of the pass-through taxes, the LLC can also be taxed as a corporation if chosen to do so. 

Sharing profits is another example of the flexible nature of an LLC. You can choose to distribute profits evenly, but it's not necessary. You can also distribute profits according to the percentage of ownership, or any other manner of choosing. 

Reduction of Paperwork

When it comes to an S-Corp or a C-Corp, there is a lot of paperwork involved and it can get quite complex. In general, LLCs aren't subject to the same state-imposed compliance regulations as other business entities. This requires a lot less paperwork and hassle. You'll need an Operating Agreement, but that's about the extent of the paperwork. LLCs are easier to keep in good standing and keep in compliance because they don't have as many regulations to meet. 

Establishing Credibility

In certain instances, you're likely to seem more credible if you have an LLC because it is generally recognized as a more formal business structure than a sole-proprietorship. For example, if you are applying for a business loan you are considered to be more credible if you have an LLC. This will help you to seem less risky to lenders and can give you a greater chance of being approved for business funds. 

There are many ways operating under an LLC can help improve your business. Not only is it more cost-effective and has less paperwork to deal with, but it also protects your personal assets from being seized if your business was to default. Pass-through taxes relieve some of that tax burden when it comes to the end of the year, and you have the flexibility to set it up just about any way you want to. For a business that looks more credible and formal to outside institutions, an LLC is a perfect choice when it comes to requesting a business loan or line of credit. 

Publish Date: December 17, 2019 7:32 PM


How to Create a Business with Repeat Customers

When building your business, you solidly depend on customers who frequent your office for products or services. The more customers you attract, the higher your chances of making profits and expanding your business. However, it is also essential for you to have a plan that will help you gain loyal customers who are willing to come back and even recommend your brand to other potential buyers. If you are not yet sure how to build your business with repeat customers, here are the basic steps to guide you on the issue.
Send Reminders
Although your clients are the once that will profit from your services, it will not hurt to send a short reminder. For instance, if you run a dental clinic, make it your responsibility to remind your client after every six months, it’s time for regular cleaning or check-up. This way, your clients will not have to keep marking their calendars or even worse miss appointments. In return, you will give them a reason to come back and even recommend you to their allies too.
Offer Packages
Customers want you to give them a reason to come back rather than sampling what others have to offer. Therefore, when executing your services, make a plan with your client that will keep them coming back for a considerable time. This way, you will have sufficient time to enhance your customer service and generate a strong relationship. For instance, when offering botox training, divide the seasons into short, manageable courses, and keep improving every season with something new.
Think Beyond the Price
Most business people only concentrate on improving their products or services prices and forget about quality. Customers want to buy where there is a better deal. Quality, quantity, price, and warranty should all come in handy. Give your customers a subsequent reason to buy from you since you have what they require. Giving your products or services the spark of added value will keep your customers coming back. Ensure to have your eyes and ears on the market to find out what competitors are doing different then improve your brand.
Create A Relationship With Customers
Although you are selling the same products to everyone, your customers are completely different. Get to know each customer personally and know their preferences and objectives. Make it your responsibility to initiate a conversation that will pass relevant information about the customer. Knowing your customer will help you get in touch with them regularly and will also guide you on how to deal with them during a transaction.
Offer Points
Points are the most commonly used baits by established brands. When you give points to customers, you are sure that they will come back with the assurance they get closer to a free product or service. It also indicates that they are at a better position to convert the points into outstanding deals whenever they need them. Therefore, even if you start by giving a few points on various products, be sure to build a good repeat customer network.
Additionally, it is essential to every once in a while surprise your customers with bonuses. People are used to getting what they pay for, with no further expectations. With so many companies operating within your region, ensuring that you have a list of loyal customers is not easy. Since every company can do the same job, make it your responsibility to go extra. If, for example, are running shoe business, you can gift random customers with pair of socks occasionally. Although it might be a simple and small bonus, whenever your customer is in need of shoes, you are likely to be the first person they come to.
Conclusion
Creating a successful business with repeat customers shouldn’t be difficult if you take your time to execute different business ideas. Also, ensure to narrow down your profit margin and increase your sales. Lastly, try to impress one customer at a time and be ready to listen to their opinion about your products.

Publish Date: December 14, 2019 10:11 PM


Ways To Optimize Your Warehouse’s Supply Chain

 Supply chain management is a crucial aspect of any warehouse. It can add significant value to a warehouse if run well. There is a lot to gain from optimized and highly efficient supply chain processes. Streamlined supply chain processes play a critical role in the overall performance of a storage facility. The financial state of many warehouses depends on the efficiency of their supply chain processes. Here are a few proven ways to optimize your supply chain processes.

 

Logistics Optimization

 

One thing that can affect the entire supply chain process is logistics. Time management and strategic planning play a critical role in logistics management. Route optimization, demand planning, and lead time management are a few methods that warehouses can use to optimize their logistics. Warehouses cannot overlook lead time as it determines whether or not a product will reach the client on time. Lead time is essential for both avoiding overnight delivery that can add to your shipping costs and maintaining your customer’s goodwill. Conversely, demand planning is necessary for ensuring that products are shipped out on time and that a warehouse has an optimum lead time. One way warehouses can save time and money on shipping is to optimize their shipping routes.

 

Transparency

 

Making a supply chain process transparent is as essential as any other factor. Most losses incurred in warehouses are either due to frauds, errors, and wastage caused by disloyal and careless suppliers and workers. Warehouses should make their entire supply chain transparent so that top management can monitor the processes. Warehouse information and data should be accessible to everyone concerned so that supply chain processes can flow seamlessly. Warehouses can achieve this by employing ERP tools that can allow all staff members to access the data. Warehouses must increase transparency with their vendors and suppliers to make their supply chain seamless. With business’s dba certification 

 

Technology

 

Warehouses are one of the places where technology plays a critical role. Modern management methods are slowly overtaking traditional warehouse management techniques. Technology can transform a conventional warehouse supply chain into an automated, centralized process through warehouse management software, barcodes, and warehouse automation. Optimization of a warehouse can include making supply chain processes more efficient and faster. Automation can make warehouse processes a little easier and quicker and reduce human intervention. Warehouses are using technologies such as ERP software to keep track of their inventory, update their data, and reduce the chances of human errors.

 

Inventory Management

 

One of the crucial steps in supply chain management is inventory management. Warehouses have to balance between the supply and demand of their products to run smoothly and minimize their storage costs. Warehouses must keep their suppliers updated so that they can maintain a continuous supply chain. Warehouses often incur huge losses from overstocking and understocking their inventory. However, warehouses can now use ERP software that can provide real-time updates to optimize inventory management. ERP software helps warehouses avoid using unnecessary paper documents and spreadsheets. With ERP software, everything will be at the click of a mouse, and the scope of human errors will reduce significantly.

 

Sourcing Suppliers Collaboratively

 

Suppliers are an integral part of the supply chain. As such, suppliers have to be selected strategically for a warehouse to optimize its supply chain. It is time warehouses start to involve their suppliers in decision-making and strategy formulation. Your suppliers’ input can help solve some of the challenges that hold your supply chain management back. Collaboration is one of the pillars of business success. Implementing your suppliers’ feedback and views can help improve your supply chain management. Collaborating with suppliers on hiring a competent CDL driver can also lead to a better relationship with stakeholders, reduced losses, and streamlined processes. Businesses with a dba certification can also use their DBA to have a degree of separation and establish credibility, in their supply chain management.

 

Supply chain management has become a hot topic in today’s fast-paced industries and businesses. It ensures the efficiency of processes in a warehouse. As the demand for raw materials and supplies continues to rise, warehouses have to optimize their supply chain to keep everything running smoothly.

Publish Date: December 14, 2019 9:26 PM


Ways To Be a Successful Business Leader

It takes hard work and planning to build a successful business. Tech innovations and savvy marketing alone cannot guarantee business success. Entrepreneurs must strive to provide their smart consumers with real value to sustain their long-term relationship. Business leaders in a sea of competitive brands must establish what sets their brand apart from the rest. Unfortunately, many startup owners are fooled into thinking that they must come up with new revolutionary strategies to gain a competitive advantage. Here are five proven strategies that budding entrepreneurs can implement to run their businesses successfully.

Establish Solid Structures

Developing a realistic plan is vital for sustainable growth. Your long-term success depends on its structure. Your business needs a solid structure to get rid of any obstacle that may impede its sustainable growth. You may find it challenging to fund the initiatives of your enterprise if you try to expand its operations too quickly. Conversely, business leaders who don’t grow fast can experience insufficient growth and miss out on lucrative opportunities.

Practice Your Business Pitch

Businesses often use their pitch to tell their target audience who they are, what services they provide, and what their brand entails. Business leaders often open doors to new, lucrative opportunities, and profit every time they pitch their business to interested stakeholders. Pitching is an excellent way to introduce a brand. However, entrepreneurs should have variations of their pitch to make them suitable for different occasions and functions. Businesses can also use an elevator pitch for mediums such as biographies and professional profiles.

Hire Innovative Workers

Hiring talented workers is one way small businesses can ensure long-term success. Workers are the foundation of any company. Hiring someone who doesn’t match your qualifications can ruin your brand image and credibility. However, it can take a lot of effort for a startup to build a roster. Thus, startups should start with a diverse team with different levels of business and skills. Most companies often require their workers to obtain a Lean Six Sigma certification online so that they can use statistical tests for processes improvement. Hiring young professionals can help an organization nurture young talents and adopt new perspectives. Whether your employees work online or on-site, hiring individuals that align with your vision can drive your business towards success. Each worker should possess the requisite skills to execute their mandate.

Align With Your Vision and Goals

Success doesn’t happen overnight. Business leaders must work toward their long-term goals and stay focused on their vision to realize success. Each company has unique corporate values that highlight the core values that the owner has established. Entrepreneurs need to align their vision with goals to achieve the mission of their organization. Using written media to display your corporate values and objectives is part of promoting this culture. Your company’s corporate culture and vision are crucial, as they can influence your workspace.

Establish Performance Metrics

Businesses require a sound strategy that encompasses aspects such as incentives, feedback, coaching, continuous evaluation, and goal setting to manage their operations effectively. With performance measures, businesses can monitor and measure their growth, maintain efficiency, and stay organized. Performance metrics in the business environment allow enterprise leaders to improve their performance and productivity. However, enterprise leaders must first establish clear roles within their organizations before they measure performance. Once that is done, enterprise leaders can go ahead to set goals for their team members.

Business leaders often encounter a lot of challenges when developing their enterprises. However, entrepreneurs can overcome most of these challenges and continue to run their businesses successfully. Part of the adventure of running a successful business is in encountering difficulties along the way and overcoming them. Small business owners must sell their business ideas to their staff members, customers, external stakeholders, and business associates. While ideas are many, the right mix of innovation can drive sales that lead to sustainable growth. Every entrepreneur out there wants to be profitable, but sailing to that point isn’t always smooth. However, business leaders should note that success isn’t given; instead, it is something that they have to pursue patiently and persistently.

Publish Date: December 14, 2019 5:07 PM

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