The multibillion dollar cost of poor customer service [INFOGRAPHIC] - Nicola Brookes - ContactCenterWorld.com Blog
New research carried out by NewVoiceMedia, offers a compelling view of the consequences of poor customer service in the US. The results reveal that an estimated $41 billion is lost by US companies each year following a bad customer experience.
Check out this infographic to discover the real impact of poor customer service. Then download the free research report for more facts and figures.
Publish Date: January 8, 2014 6:22 PM