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5 reasons not to miss Connect 2016 if you’re striving for sales & service excellence - Nicola Brookes - ContactCenterWorld.com Blog

5 reasons not to miss Connect 2016 if you’re striving for sales & service excellence

On June 30, some of the biggest decision-makers and thought leaders in the sales and service industries will be assembling under one roof. It’s AT&T Park in San Francisco – home to the city’s baseball champions – and the event is Connect 2016, hosted by NewVoiceMedia and supported by Salesforce and AA-ISP.

The continual emergence of new technologies is enabling customers to engage with brands and businesses in an ever increasing number of ways. Using this as a starting point, the motivation behind Connect 2016 is to show you how to combine human initiative with the power of these technologies to change the way you think about sales and service for the better.  

So, with that thought in mind, here are five reasons why you should book a ticket for this event – before it’s too late.


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1.      One day, 25 expert speakers

We’ve invested a lot of time and effort to ensure our agenda is packed full of expert analysis and actionable insights. A huge range of sales and service experts will be sharing knowledge from a wide selection of on-trend topics. This means in the time it usually takes to complete one working day, you can learn about customer engagement tactics, modern customer relationship management (CRM) strategies, omni-channel service and much, much more.

2.      Learn from sales leaders

The effectiveness – or, indeed, the ineffectiveness – of your sales management can make the difference between your business posting record profits and merely treading water. That’s why we’ve invited a selection of sales leaders from industry experts such as Gainsight and Xactly to take to the Connect Stage. This way you’ll be treated to insights on building rock-solid sales pipelines and developing a ‘bulletproof’ mindset for future success.

3.      Absorb actionable insights from service leaders

For most customers, only the best and the worst service lives long in their memory, while everything else in between becomes instantly hazy. Under these circumstances, customer service has become the main differentiator for businesses in crowded markets. To arm you with the tools for success, we’ve invited top service leaders to share actionable insights that will allow you to learn how your next generation of customers will think, talk and interact with your business.

4.      Unparalleled networking opportunities

Shared knowledge is power. Therefore, we’ve gone to great lengths to create the ideal atmosphere for you to share your experiences with fellow attendees. Once the event’s jam-packed program comes to a close, you’ll have the opportunity to network during the closing party, where a selection of alcoholic and non-alcoholic drinks will be provided. With some of the brightest minds in the sales and service industry in attendance, it’s hard to think of a better way for you to broaden your knowledge and form new connections.

5.      ‘Try-before-you-buy’ product demonstrations  

Weaved into Connect 2016’s program of talks, interviews and debates is a selection of demonstrations that showcase some of the tools our guest speakers use to help make their lives that little bit easier. By attending the event, you will get the perfect opportunity to enjoy a taste of some market-leading products in the sales and service space, while getting a feel of whether they can work for you. 

Publish Date: June 17, 2016 10:28 AM

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