The multibillion dollar cost of poor customer service in Australia [INFOGRAPHIC] - Nicola Brookes - ContactCenterWorld.com Blog
Today’s customer is changing the world of customer service. They’re using more channels of communication, will switch businesses following an inadequate experience, and even take their revenge online.
Check out this infographic to discover the real impact of poor customer service in Australia, taken from independent research NewVoiceMedia carried out recently.
Publish Date: June 27, 2014 1:39 PM