The effects of a good and bad customer experience - Nicola Brookes - ContactCenterWorld.com Blog
The modern customer is changing the world of customer service. As well as using more channels for communication, they won't hesitate to switch companies following an inadequate experience at a cost of £12 billion to UK businesses, and are increasingly taking their revenge online.
This infographic reveals the real impact of poor customer service, taken from an independent study which was carried out recently for NewVoiceMedia.
NewVoiceMedia is a leading provider of true cloud contact centre and voice solutions, enabling businesses of all sizes to deliver a personal and unique customer experience, quickly and securely.
Publish Date: September 12, 2013 12:56 PM