Posted by Mark Fichera, CEO, OnBrand24, Beverly, MA Jeff Velodota, whose 23-year career in the call center industry spans all facets of call center operations, has joined OnBrand24 as Vice President of Sales. “Jeff is a call center industry leader,” said Mark Fichera, CEO of OnBrand24. “He has an outstanding record of delivering great client service – from inbound call center customer service to outbound lead generation and sales appointment setting. We look forward to the highly positive impact Jeff’s expertise will have on the success of OnBrand24 clients.” Jeff spent most of his career rising through the ranks at a major call center services company, beginning as a telemarketer in 1987 while a college student at the University of Connecticut, from which he earned a Bachelor of Science degree (with honors) in accounting. He eventually became Vice President of Client Services and Sales. Instrumental in building that company into a Top 25 call center services provider, Jeff was involved in all aspects of its business, client service and marketing operations, including implementation of advanced call center technology. “OnBrand24 has a great group of clients and a highly talented and experienced group of managers and call center agents,” said Jeff. “As a leading Massachusetts call center, OnBrand24 draws on a great talent pool in the Boston area. OnBrand24 is poised for great growth. “I’ve always found it very exciting to partner with clients in developing the call center strategy that will boost their sales, improve customer service and customer satisfaction – all the while lowering their business costs,” said Jeff. Outside of work, Jeff is an avid motorcyclist. But he says his greatest passion in life is being a good father to his four-year-old son. Welcome Jeff!
Publish Date: July 12, 2010 2:25 PM