Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Emily Watson - Blog

The advantages of a bilingual answering service

Geographical boundaries are for namesake only these days as far as businesses are concerned. The reason for this is globalization- all the markets are now virtually fused to a single entity. However to make use of this grand opportunity availed, seeking assistance of a professional company offering multilingual or at least bilingual answering services is imperative.

How to start?

Before anything else, it is highly recommended to carry out a market study. Demographic shifts keep on occurring, may be slowly but definitely. The impact can’t be perceived directly though it is huge. If you are simply assuming that your customer base lies unaltered and stable, it is going to do huge damage.

Wiser and smarter businesses are well acquainted with the fact that nothing is permanent. Things keep on changing and you have to modify your plans and provisions accordingly.  The very basic thing is to understand the diversity in regard of language and culture among your present and prospective customers. After that think of different options by which you can provide them a smooth and pleasant experience whenever they come in contact with you. Call center outsourcing seems to be a viable option.

Benefits of bilingual assistance for customers

Underlying are some of the amazing advantages of going with the option of outsourcing your bilingual client support services requirements.

Problems of hiring and training is eliminated

The process of hiring is tedious and expensive. Training in fact demands you to put in more effort and money. However, if you contract out your requirements to experts, they will provide you supreme services and the whole process is simplified. This is also a cheaper option for you.

You get access to specialized team

Getting people and training them to achieve perfection takes time and can never catch up with the quality that professional companies offer. By relying on companies providing bilingual call center services, you have the best people to back you who are brimmed with the right skillsets to support your business.

Focus on what matters the most

For any business’s growth, there are certain core activities directly related to income generation. When you outsource non-core but specialized functions to professionals, the staff can completely be allotted on main business related functions. Their improved performance and additional outputs can fund your outsourcing initiatives.

Expanded customer services

If you are lucky enough to get the best call center, your capabilities for serving customers are instantly expanded. Such companies help you in CRM, i.e. customer relationship management, complaints handling, technical functions and much more. Normally a bilingual customer service provider arranges for email management services, live chat support, order receiving as well as payment processing. The service inclusions vary with the package you choose.

However, you have to support the outsourcing company for assuring that it works to the best of its potential. Some times in case of higher level complex issues, it may seek assistance. So, just providing them a script or initial detailing may not help. You should also actively participate in scripting, educating and reviewing the results.

India is a country that doesn’t lack options when it comes to multilingual call centers; there are many. What keeps PGBS separated from the rest in the industry is a band of professionals having huge level of expertise, extensive experience and unmatched passion for incessant improvement.

Bilingual customer support is a main forte of PGBS. The company studies your business, products and services thoroughly and clarifies all queries before getting into the project. They send you reports and maintains well established communication channels for keeping you updated about the status.  Contact to know more about the offerings.

Publish Date: June 24, 2016 1:29 AM

About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =