Vert-Age Predictive Dialer is a telephone control system which dials unlimited calls automatically. The dialer software help in screening out all the fake calls, busy calls, and no-answer calls and can handle only answered calls. This provides more help to the agents and removes most of their burden. Predictive dialer software is mostly used in call centers and in telemarketing and help in handling the users.
Vert-Age Predictive Dialer Software is outbound call processing software which is mostly used to manage a high level of activity. The predictive dialer is mostly used to minimize the time of the agent which agent spend at the time of conversation between the calls. The software will pick the users data from the database and automatically make calls form the uploaded list of the customers.
Like other types of auto dialer’s software, the Predictive Dialer Software can call the numbers automatically. Predictive dialer has another best feature that it can dial multiple calls at a time. It helps the agent on screen for busy signals, voicemail, no-answers and for the disconnected numbers which are dialed by the system. Doing this it will eliminate the extra time taken by the agents in the calling.
The Predictive Dialer Software has been spending around for 30 years. The dialer software is more useful in the banking industry and was used for debt collection purposes. So the predictive dialers began as hardware solutions, many companies and the call centers now offer predictive dialer software that is basically based in the cloud. These dialers are preferred by many companies because they minimize up-front capital expenses and reduce IT costs.
Predictive dialer’s software’s are regularly used for telemarketing, for market research, for debt collection, and for customer service follow-up. In addition, some leading qualified agents use predictive dialer’s software to decrease the amount of time that they can spend on the phone with the leads during the outbound sales. The most important function of a predictive dialer is that it chooses a suitable time to start outbound calling while the agents are busy
The Predictive Dialer Software is the calling system which can increase the efficiency of the agents and make work easy for the agents in the call centers. The dialer software dials the calls from the telephone list and connects only those calls which are answered to the Agents. As it dialer connects the agent only with the answered calls so it will also help in saving the time of the agents and connects many people in less time.
Using Vert-Age Predictive Dialer Software we can fully satisfy the customer’s needs. The dialer software which we provide provides benefits and more useful in telemarketing, call centers and in lead generations. It is outbound dialer software which can dial calls. The Dialer Software also measures the availability of the agents for answering the calls and the availability of lines for connecting the calls.
PREDICTIVE DIALER SOFTWARE WORKING :-
Predictive Dialer software will dial calls ahead and many calls at a time. It will check the availability of the agents then' dialer will dial many calls at a particular time period. As it accesses too many calls at a time, it may busy all the agents for some time.
Too many calls may face the problem as there are no more agents to handle all the call this will result in the drop of some calls due to unavailability of agents. The dialer will automatically disconnect those calls that are not connected. This dialing software doesn’t ask the agent to press any kind of key and many more it directly connect the customer to the agent who can solve their issue or problem. With the help of the dialer software we can earn more profit and we can connect many users in less time. The dialer software will forward the call to the available agent if there is no response given by the agent when the customer calls.
Publish Date: March 28, 2019 11:19 AM