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Nicole Reid - ContactCenterWorld.com Blog

Take your call center to the next level of customer satisfaction and decrease overhead costs

Increasingly, call centers are using IVR technology to simplify incoming phone call procedures and save money in overhead costs.

I wanted to reach out to members of this website to tell you how Pronexus can help you to build and implement an IVR solution in your call center with very little upfront costs. We’ve been around for 16 years and have provide the tools needed to build powerful and scalable IVR applications for call centers, including auto-attendants, bill payment reminders and customer self-service systems. Our no-charge GUI based IVR application development software, VBVoice, combines an easy-to-use visual call flow environment with fully programmable controls and state-of-the art options that include speech recognition and text-to-speech

Many of our call center customers use a voice-driven IVR built with VBVoice to become more productive by letting the phone system gather caller information, verify caller identity and determine the best service representative to handle the request.

IVR applications built by VBVoice suit the special requirements of call centers for the following reasons:

  • The Language control in VBVoice allows you to develop multilingual customer self-service IVR applications without re-writing the call-flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German, or any user-defined language. System prompts are included for the built-in languages.
  • Advanced options including automatic speech recognition for easy interaction and fast routing, and text-to-speech for flexibility and consistent prompts.
  • VBVoice offers completely customizable voice controls. Functionality of all controls can be customized by adding VB, VB.NET or C# code to the events for a customer self-service IVR solution built specific for your needs.
  • VBVoice offers industry standard support for call distribution (ACD) functionality such as call routing, status, transfers, and messaging-on-hold.

Build your call center self-service IVR application on time and within budget with Pronexus’ no-charge IVR application development software. You can download it from our website www.pronexus.com and start developing today!

 

Publish Date: April 1, 2011 3:49 PM


Pronexus Achieves Microsoft Gold Certified Partner Status

Pronexus, now in its 17th year of operation and the developer of Pronexus VBVoice™, the leading Interactive Voice Response (IVR) application development toolkit, announced today that they have attained Gold Certified Partner status in the Microsoft® Partner Program with a competency in ISV Software Solutions.

In order to achieve Gold Certified Partner status, Pronexus had to meet stringent Microsoft standards for software competency and customer satisfaction. As a Gold Certified Partner, Pronexus has demonstrated a solid knowledge of Microsoft’s technology and the ability to provide a best-in-class software solution that meets their customers’ needs. Partners who have achieved Gold status receive benefits including training, ongoing support, and access, giving them an advantage over their competition.

“We are proud to have achieved Gold Status, the highest level in the partner network to be awarded by Microsoft,” said Gary T. Hannah, President and CEO of Proneuxs.com. “This acknowledgement is a testament of our proven IVR technology, VBVoice, and the excellent customer service and support provided by our staff.”

Pronexus also achieved the ISV/Software Solutions Competency, which is awarded to partners who have a successful record of developing and marketing software based on Microsoft technologies. Pronexus’ flagship product, VBVoice, is the only rapid application development (RAD) IVR toolkit developed specifically for telephony and speech inside Microsoft Visual Studio® .NET that blends high-level GUI and sophisticated programming.

“We are committed to providing the telephony community with the advanced tools required to meet their business demands,” said Hannah. “Achieving Microsoft Gold Certified Status further demonstrates our dedication to our customers’ growth and success.”

Publish Date: July 23, 2010 3:13 PM


Pronexus’ VBVoice Customers Capitalize on Cost-Effective Multi-Lingual Speech Recognition Server Solution through Aumtech’s Media Resource Control Protocol (MCRP) Connector

OTTAWA, ON– Pronexus, now entering its 16th year of operation and the developer of VBVoice, the leading Rapid Application Development (RAD) Toolkit for Interactive Voice Response (IVR) applications, has partnered with Aumtech, an international technology provider of private label, Speech and Automated Telephony Solutions, to provide added value to its customers with a multi-lingual, cost-effective Speech Recognition Server solution through Aumtech’s Media Resource Control Protocol (MRCP) Connector.

“We have certified Aumtech’s MRCP Connector with our IVR toolkit VBVoice, allowing our customers access to the high-quality Microsoft (NASDAQ: MSFT) Speech Services 2007 Automatic Speech Recognition (ASR) engine,” said Valentin Doroga, Chief Architect at Pronexus. “This partnership opens a new door for our customers with speech-enabled telephony applications – just another reason why developers choose VBVoice.”

Aumtech’s MRCP Connector gives VBVoice IVR developers running on non-Microsoft platforms the ability to capitalize on the cost-effect Speech Server and TTS products available in Microsoft’s Office Communications Server (OCS), rather than being constrained by the choices available for their operating system. The MRCP Connector makes Microsoft’s ASR products the most cost-effective Speech Recognition engine for high-quality requirements, giving VBVoice customers more choice and an advantage over their competition.

“This low-cost speech recognition solution is in production at the largest enterprises, and Pronexus’ support for this solution gives its customers a great reason to upgrade to VBVoice Version 5.6.2.  These products provide incredible value in high quality Speech Recognition, particularly to customers who have been delaying the introduction of ASR and TTS into their applications,” said Deep Narsay, Aumtech’s Director of  Software Engineering. “We’re pleased with the feedback from Pronexus’ customers, as they have favorably evaluated their Return on Investment using Microsoft Speech Recognition on the VBVoice Platform”, he added.

VBVoice is a rapid application development (RAD) toolkit which enables the creation of powerful, speech-enabled solutions including voice self-service, unified communications and interactive voice response (IVR) systems. VBVoice's innovative yet easy-to-use GUI, with fully programmable controls, allows developers to leverage their current programming skills in industry-standard languages such as VB.NET and C#, thus providing a future-proof roadmap ensuring complete and total future compatibility, while providing a smooth transitional roadmap to emerging IVR technologies.

Publish Date: March 9, 2010 8:57 PM


Pronexus Partners with Bludis to Provide Italian Market of More Than 5,000 with Powerful IVR Development Tool

OTTAWA, ON– Pronexus, now entering its 16th year of operation and the developer of VBVoice, the leading Rapid Application Development (RAD) Toolkit for Interactive Voice Response (IVR) applications, announced today that it has entered a strategic partnership with Bludis, an Italian Value Added distributor specializing in software distribution.

“This agreement illustrates Pronexus’ commitment to meeting the needs of our Italian customers,” said Henrique Carvalho. “We have witnessed a growing demand for VBVoice in this market and Bludis’ proven record to deliver results makes them an excellent partner of Pronexus.” 

Bludis operates through a channel of more than 5,000 resellers, VARS and System Integrators, providing a widespread presence in Italy. They employ dedicated regional account managers, presales engineers, technical product managers who will be marketing, selling and supporting VBVoice 5.6.2, the newest release.  

“As a Dialogic distributor, we receive daily requests for an IVR toolkit that is easy to use with Dialogic boards and VoIP software, while at the same time providing a seamless integration with the .NET environment,” said Marco Finocchi, Product Manager Enteprise Communications of Bludis. “With this partnership, VBVoice completes our product line with a toolkit that leverages familiar programming skills and shortens the learning curve.”

VBVoice is already used by developers in Italy, in addition to thousands of developers around the world, to create sophisticated IVR applications that are presently deployed in banks, airports and call centers. VBVoice has been named the “Product of the Year” for the past 14 years by numerous industry publications and was recently awarded the 2009 INTERNET TELEPHONY Excellence Award presented by Technology Marketing Corporation’s Internet Telephony magazine.

Publish Date: March 9, 2010 8:55 PM


Pronexus Selected as Finalist for Technology Company of the Year after 15 Years of Industry Success

OTTAWA, ON– Pronexus, now entering its 16th year of operation and a provider of voice applications and IVR development tools for industries including healthcare, banking, and government announced today that it has been selected as one of three finalists for Technology Company of the Year in the 2010 OCRI (Ottawa Centre for Research and Innovation) Awards.

“We are thrilled to have been chosen by OCRI as a finalist for Company of the Year as we just recently celebrated our 15th anniversary of success, having overcome significant obstacles and prevailing as a leader in the computer telephony industry,” said Gary T. Hannah, President and CEO of Pronexus. “We would like to thank our Partners for their continued confidence and we remain committed to providing them with a sophisticated IVR rapid application development environment that meets high standards for quality and innovation. We also owe this honour to our talented staff, who are some of the best and brightest of the skilled Ottawa workforce.”

The OCRI Awards gala, which will be held on Thursday April 8th at the Hilton Lac Leamy, is the premier awards event for the region’s business, research and academic community. The annual event recognizes the achievements of some of the most successful organizations and individuals in Ottawa.

About the OCRI Awards

The OCRI Awards acknowledge companies and individuals who have contributed to Ottawa’s knowledge-based community by way of research, technology, entrepreneurship, leadership, partnerships and student accomplishment. Knowledge-based industries include the following clusters: knowledge-based support services, telecommunications, software, contact/customer care centre, defense and security, wireless, life sciences (including both medical technologies and health), cleantech (including environmental sciences), semiconductor, eBusiness, photonics and digital media.

About Pronexus

Since 1993, Pronexus has delivered proven voice applications and IVR development tools that developers rely on to help them integrate voice with business systems, including unified communications, customer relationship management and field service automation systems. Let us show you how we can help you reduce the time, cost and complexity of deploying speech and telephony technology by visiting our web site: http://www.pronexus.com.                        

 

For a complete history and list of awards please visit: http://www.pronexus.com/english/View.asp?x=356

 

Publish Date: March 2, 2010 8:16 PM


Pronexus Partners with Provision Technology to Expand Presence and Strengthen Position in Middle East and Africa

OTTAWA, ON– Pronexus, now entering its 16th year of operation and the developer of VBVoice, the leading Rapid Application Development (RAD) Toolkit for Interactive Voice Response (IVR) applications, announced today that it has signed a distribution agreement with Provision Technology, a leading distributor of Speech Recognition solutions in the Middle East and Africa.

Provision Technology has partnered with Pronexus to deliver the award-winning Rapid Application Development toolkit, VBVoice®, which is used by developers to create sophisticated IVR, telephony and speech solutions. Provision Technology can now offer its customers a development tool that leverages the Microsoft .NET platform and Visual Studio .NET for maximum developer productivity.

“Pronexus has a great product, VBVoice, that offers end users and developers a vast value, including, but not limited to, the ease of use and fast deployment,” said Haissam Rahal, Managing Director of Provision Technology. “VBVoice will add to the uniqueness of our offering and will empower us to provide added value to our customers.”

Thousands of developers around the world have already used VBVoice to create scalable and flexible speech-enabled IVR applications, such as emergency response systems, bill payment solutions, customer self service applications with screen pops and database connectivity to name a few.

“The partnership between Pronexus and Provision Technology will enable Middle Eastern and African organizations easier access to Pronexus’ IVR Development tools,” said Henrique Carvalho, Territory Manager of Pronexus. “We are thrilled to be partnering with Provision Technology, an industry leader in their region.”

Provision Technology is the  Arabic Speech Recognition provider and a leader of IVR application development in the region.    

Publish Date: February 24, 2010 5:58 PM


Pronexus Welcomes Industry Veteran Steve Brown as V.P. of Sales

OTTAWA, ON, February 10, 2010 – Pronexus, now in its 16th year of operation and the developer of VBVoice, the leading RAD (Rapid Application Development) Toolkit for IVR applications, is proud to welcome industry veteran Steve Brown to its executive team as Vice-President of Sales.

“Steve is an outstanding professional and a strong leader,” said Gary T. Hannah, CEO of Pronexus. “His proven record in leading sales and experience in the technology sector make him not only an asset to Pronexus, but a perfect fit for our team. We´re thrilled to have him with us.”

While thousands of developers around the world have already used VBVoice to create scalable and flexible speech-enabled IVR applications, Steve´s experience in interfacing with international clients will help Pronexus to expand its presence and build its growing list of partners in the global telephony marketplace.

“I am very excited to be joining a company with such a large customer base,” said Brown. “I strongly believe there is a great opportunity to leverage the wealth of available applications to grow our business”

With 20 years of experience in the information technology industry, Brown will be working closely with the Sales team to drive profits, identify new markets and create business development opportunities. He comes to Pronexus after having been employed with high-tech companies such as JetForm and most recently Chipworks, both working in a sales leadership role. In his personal time, Steve enjoys coaching youth sports – an activity he has done for the last 14 years.

Publish Date: February 11, 2010 7:30 PM


IVRHost Selects Pronexus’ VBVoice to Help Customers to Hear Their Tweets

OTTAWA, ON– Pronexus, now entering its 16th year of operation and the developer of VBVoice, the leading Rapid Application Development (RAD) Toolkit for Interactive Voice Response (IVR) applications, announced today that IVRHost, a software-as-a-service platform, selected VBVoice software toolkit to develop their application “HearMyTweet”.

HearMyTweet is a service that allows “Tweeters” to listen to their own or others Twitter messages/updates from any phone via an IVR solution. This service can be valuable for an individual who enters their PIN to access their personal account, or a company that provides a free number to hear their Twitter messages.

“HearMyTweet is easy to use and will enhance your Tweets to make them easier to listen to. It´s a great way to share your Tweets with the 'twitter-phobic' or just help get your word out there” said Lee Decker of IVRHost. “With Pronexus´ IVR toolkit VBVoice we were able to develop a flexible feature-rich IVR application with web service integration that our users love.”

HearMyTweet allows the user the option to purchase a dedicated toll-free number and have their customers call in to hear their Tweets. In addition, the user can add their own introduction and ending message to promote their group or business, and provide phonetic translations so that the speech engine pronounces words properly. Integrated credit card processing allows the user to add minutes manually, while real-time management of their minutes provides the ability to notify them in the call when they reach a purchase threshold.

IVRHost developed HearMyTweet with a combination of web service integration, credit card processing and IVR application development software, VBVoice. VBVoice allowed the developers at IVRHost to leverage their current programming skills in industry-standard languages such as VB.NET and C#, thus shortening their learning curve and allowing them to create a powerful application for Twitter users.

“As social media continues to expand its reach around the globe, Twitter continues to be one of the fastest growing social networks,” said Pronexus CEO Gary Hannah. “HearMyTweet is a neat example of how VBVoice can be used to create a fun value-added application for this market.”

IVRHost offers a suite of hosted IVR applications developed with VBVoice, including HearMyFacebook and more.

Publish Date: February 9, 2010 5:16 PM


Pronexus Inc. Awarded 2009 INTERNET TELEPHONY Excellence Award for IVR Toolkit VBVoice

OTTAWA, ON– Pronexus, now in its 15th year of operation and developer of VBVoice the leading RAD (Rapid Application Development) Toolkit for IVR applications within a standards based Visual Studio .NET environment, announced today that VBVoice has been recognized for its superior performance by Technology Marketing Corporation (TMC) and has been named as a recipient of the 2009 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine.

 

“This year marks our 15th anniversary in business, and we could not be more thrilled and honoured to be acknowledged with this award of excellence,” said Gary Hannah, President and CEO. “This award is a milestone in a year that has seen continued growth and success for Pronexus, none of which could have been possible without our customers, partners and dedicated employees. We remain committed to giving our customers the most powerful rapid application development IVR toolkit on the market and to maintaining our cutting edge competitive advantage.”

 

VBVoice is a rapid application development (RAD) tool that enables the creation of powerful, speech-enabled solutions including voice self-service, unified communications and interactive voice response (IVR) systems.

 

VBVoice's innovative yet easy-to-use GUI, with fully programmable controls allows developers to leverage their current programming skills in industry-standard languages such as VB.NET and C# thus providing a future-proof roadmap that ensures complete and total future compatibility while providing a smooth transitional roadmap to emerging IVR technologies.

 

“The editors of INTERNET TELEPHONY were pleased to grant Pronexus with an INTERNET TELEPHONY Excellence Award for their achievements in advancing IP communications and providing genuine solutions in the marketplace.  VBVoice has proven its outstanding contribution to IP communications and delivered winning solutions for its customers,” said Erik Linask, Group Editorial Director of INTERNET TELEPHONY.

 

The 2009 INTERNET TELEPHONY Excellence Award winners are published in the October 2009 issue of INTERNET TELEPHONY magazine, www.itmag.com.

Publish Date: January 18, 2010 3:28 PM


KLAS-TV Turns to Pronexus to Create Weather and Time IVR Solution

OTTAWA, ON– Pronexus, now in its 15th year of operation and the developer of VBVoice, the leading RAD (Rapid Application Development) Toolkit for IVR applications, has been chosen by KLAS-TV, a CBS affiliatestation serving Las Vegas, Nevada, as their IVR expert of choice for their weather and time self-service solution.

KLAS-TV turned to Pronexus and their flagship IVR toolkit VBVoice to quickly develop a solution where callers can phone in to the station to hear the time, temperature, humidity and forecast via recorded voice prompts.

“Pronexus bent over backwards to get us an IVR system in fast order and at an affordable price,” said Doug Kramer, Chief Engineer at KLAS-TV.

VBVoice enables the creation of powerful, speech-enabled solutions including voice self-service, unified communications and interactive voice response (IVR) systems. VBVoice's innovative yet easy-to-use GUI, with fully programmable controls allows developers to leverage their current programming skills in industry-standard languages such as VB.NET and C# thus providing a future-proof roadmap that ensures complete and total future compatibility while providing a smooth transitional roadmap to emerging IVR technologies.

“Companies like KLAS-TV rely on VBVoice for their IVR development needs because of its flexibility and ability to create powerful applications quickly,” said Gary Hannah, President and CEO of Pronexus. “An unwavering 15 year focus has made VBVoice one of the most competitive best-in-class IVR development toolkits available today.”

www.pronexus.com

Publish Date: December 17, 2009 7:44 PM

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