Take your call center to the next level of customer satisfaction and decrease overhead costs - Nicole Reid - ContactCenterWorld.com Blog
Increasingly, call centers are using IVR technology to simplify incoming phone call procedures and save money in overhead costs.
I wanted to reach out to members of this website to tell you how Pronexus can help you to build and implement an IVR solution in your call center with very little upfront costs. We’ve been around for 16 years and have provide the tools needed to build powerful and scalable IVR applications for call centers, including auto-attendants, bill payment reminders and customer self-service systems. Our no-charge GUI based IVR application development software, VBVoice, combines an easy-to-use visual call flow environment with fully programmable controls and state-of-the art options that include speech recognition and text-to-speech.
Many of our call center customers use a voice-driven IVR built with VBVoice to become more productive by letting the phone system gather caller information, verify caller identity and determine the best service representative to handle the request.
IVR applications built by VBVoice suit the special requirements of call centers for the following reasons:
- The Language control in VBVoice allows you to develop multilingual customer self-service IVR applications without re-writing the call-flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German, or any user-defined language. System prompts are included for the built-in languages.
- Advanced options including automatic speech recognition for easy interaction and fast routing, and text-to-speech for flexibility and consistent prompts.
- VBVoice offers completely customizable voice controls. Functionality of all controls can be customized by adding VB, VB.NET or C# code to the events for a customer self-service IVR solution built specific for your needs.
- VBVoice offers industry standard support for call distribution (ACD) functionality such as call routing, status, transfers, and messaging-on-hold.
Build your call center self-service IVR application on time and within budget with Pronexus’ no-charge IVR application development software. You can download it from our website www.pronexus.com and start developing today!
Publish Date: April 1, 2011 3:49 PM