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IVRHost Selects Pronexus’ VBVoice to Help Customers to Hear Their Tweets - Nicole Reid - ContactCenterWorld.com Blog

IVRHost Selects Pronexus’ VBVoice to Help Customers to Hear Their Tweets

OTTAWA, ON– Pronexus, now entering its 16th year of operation and the developer of VBVoice, the leading Rapid Application Development (RAD) Toolkit for Interactive Voice Response (IVR) applications, announced today that IVRHost, a software-as-a-service platform, selected VBVoice software toolkit to develop their application “HearMyTweet”.

HearMyTweet is a service that allows “Tweeters” to listen to their own or others Twitter messages/updates from any phone via an IVR solution. This service can be valuable for an individual who enters their PIN to access their personal account, or a company that provides a free number to hear their Twitter messages.

“HearMyTweet is easy to use and will enhance your Tweets to make them easier to listen to. It´s a great way to share your Tweets with the 'twitter-phobic' or just help get your word out there” said Lee Decker of IVRHost. “With Pronexus´ IVR toolkit VBVoice we were able to develop a flexible feature-rich IVR application with web service integration that our users love.”

HearMyTweet allows the user the option to purchase a dedicated toll-free number and have their customers call in to hear their Tweets. In addition, the user can add their own introduction and ending message to promote their group or business, and provide phonetic translations so that the speech engine pronounces words properly. Integrated credit card processing allows the user to add minutes manually, while real-time management of their minutes provides the ability to notify them in the call when they reach a purchase threshold.

IVRHost developed HearMyTweet with a combination of web service integration, credit card processing and IVR application development software, VBVoice. VBVoice allowed the developers at IVRHost to leverage their current programming skills in industry-standard languages such as VB.NET and C#, thus shortening their learning curve and allowing them to create a powerful application for Twitter users.

“As social media continues to expand its reach around the globe, Twitter continues to be one of the fastest growing social networks,” said Pronexus CEO Gary Hannah. “HearMyTweet is a neat example of how VBVoice can be used to create a fun value-added application for this market.”

IVRHost offers a suite of hosted IVR applications developed with VBVoice, including HearMyFacebook and more.

Publish Date: February 9, 2010 5:16 PM

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