Shift from "support" oriented culture to "experience"
3 Operating Principles that companies should consider as a strategy
1. #EQ (Emotional Quotient for Surviving)
- Connect with Care & Concern
- Reach out with support Not marketing
2. #IQ (Intelligence Quotient for Reviving)
- Meet your customer where they are
- Solicit employees for ear-to-the-ground insights.
3. #AQ (Adaptability Quotient for Thriving)
- Accelerate reaction & speed to change
- Build agile capabilities – POC, test and scale labs
appreciate your views / ideas / suggestions.
Publish Date: June 13, 2020 12:22 PM