I had the opportunity to visit 2 great outsourcers last Friday (8th Jan) - I went to visit the folks at Inktel Direct and had a tour of their center as well as interviewed Ricky Arriola, CEO. Later that day I met up with Herman Shooster Chairman and Founder and the team at Global Response for a tour. Both are great companies and I will be writing about the tour etc soon! Thanks to all the folks at both companies for their kind hospitality and for showing me around. I will let you know when we publish more. Later this week I will be visiting 2 more contact centers in the Orlando area.
Publish Date: January 13, 2010 3:22 AM