Home Depot Service .... In need of a makeover!! - Raj Wadhwani - ContactCenterWorld.com Blog
Recently i visited the Home Depot website to make a purchase and read the product I wanted could only be ordered and purchased in store so made a trip to town to buy what I wanted. At the store I asked at service if they could place the order and was directed to the speciality dept. (comment was they don't like service placing the order!) so went to the door dept. and asked to place an order. After several minutes of discussion the person at the order desk checked with his manager and told me they could not order the item. I complained and went home. I called the HD service hotline and they said they would check and get back to me - never happened! almost a week later the Asst. store manager called and asked me how he could help - I had to explain the whole story about why I was told I should order from the store and what happened – wasted tip etc etc. He was not helpful and there was no empathy with the situation. A couple of days later I got a call from the store again - different manager asking how he could help! Seems communication is a real issue with HD and I had to explain all over again and told him I ordered direct from the manufacturer in the end because of all the issues and I had to pay for shipping ... was waiting to see what he would say/do .... again nothing - no empathy. I am appalled at HD - really poor service and now go out of my way to avoid shopping there! Service is poor and needs a makeover!
Publish Date: February 27, 2013 2:03 AM