Sears/Chase Card Services - Raj Wadhwani - ContactCenterWorld.com Blog
Have to write I am NOT a huge fan of Sears/Chase - the way they run their business leaves me speechless at times. Last weekend I went to purchase some new home appliances - I had previously cleared my account down because I was so frustrated with their billing practices and way they seem to avoid the interest free programs they promote to customers.
Anyway, the new purchases took me above my limit and the sale person in Sears called for authorization. I was shocked that in a busy store right by the checkouts I was asked to divulge over the phone my annual income, date of birth and even mortgage details - so much for confidential information - no wonder identity theft is on the rise - would have been very easy for Chase to ask me to input information into the telephone keypad when promoted - all the data I had to divulge were numbers. It was absurd that anyone in earshot now knows all this info about me even though I tried to be discreet.
Credit companies need to take more responsibility for client confidentiality - this was ridiculous Sears/Chase.
Note - I find the sales people who work in store very accomodating - just dislike the finance arm and had I been able to find the same or close deal elsewhere I would not have shopped at Sears
Publish Date: April 20, 2011 3:24 AM