Icon Fitness - Raj Wadhwani - ContactCenterWorld.com Blog
Interesting story. I ordered a new treadmill - old one was toast after a flood damaged the motor. When I placed the order it was in stock - this was almost a week ago. I also ordered a small module for iFit Live - probably the size of a credit card. 3 days ago the iFit Live module was shipped and today i check the status of the treadmill. Online it showed me it was 'Open' - whatever that meant so I called the 1-800 number and got thru to a live agent quickly (that was good). I then explained what I was after and the agent asked me for the order number which I gave him. He read it back then said "it's not coming up" so I read it again and then he asked 'where are you based?"
I told him Canada and then he said "Well that makes all the difference" in a sarcastic voice. That annoyed me - how am I supposed to know this? and why he could not just ask me where I was calling from if he needed that info? The guy sounded bored and dis-interested and did not make me feel great about calling about the order. This is a fitness product and the agent should make me feel good that my nice new machine will be with me shortly - that’s what I expect. Is this reasonable or am I being critical? Please comment at this link
Publish Date: May 6, 2010 7:32 PM