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Home Depot Takes My Credit With Them & Writes it Off! - Raj Wadhwani - ContactCenterWorld.com Blog

Home Depot Takes My Credit With Them & Writes it Off!

Interesting story!

I always try and maintain a healthy balance on my cards - ideally $0 but because I overpaid a balance with Home Depot they wrote it off and took my money! How ridiculous is that? I spoke to one of their agents at CITI who manages the portfolio and asked why they took my money and wrote it off - seems that unless you call them - they don't tell you that by the way - they will write off what they owe you if it’s under a certain amount. Now don't get me wrong, we are only talking about $0.70 they owed me but it’s the principle! Bet if I owed them $0.70 the interest would rack up and up forever!

I have several accounts with CITI Group and I must say I am not impressed. As I bothered to complain they will send me the $0.70 back. Why didn’t they just do this in the first place OR keep the credit on my account and avoid all this hassle? They say they can’t allow a customer to keep a credit on file for more than 3 months – maybe true? But, it probably cost them $4-$6 or more to take my call so now its cost them a lot more … plus me writing this about them!

I welcome some comments from anyone at CITI/Home Depot and also other members in this industry … is this standard practice? or what you think about this situation where a credit company writes off money they owe you?!


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Publish Date: December 27, 2012 5:46 PM

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