Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Laura Cameron-Crichlow
ONQ Brand & Marketing Consultant
Jason Mercer-Pottinger
RTS Operations (Call Center) Director
Sean Hammerle
Chief Operating Officer
Sam Fernandez
Managing Partner

Home Depot Takes My Credit With Them & Writes it Off! - Raj Wadhwani - Blog

Home Depot Takes My Credit With Them & Writes it Off!

Interesting story!

I always try and maintain a healthy balance on my cards - ideally $0 but because I overpaid a balance with Home Depot they wrote it off and took my money! How ridiculous is that? I spoke to one of their agents at CITI who manages the portfolio and asked why they took my money and wrote it off - seems that unless you call them - they don't tell you that by the way - they will write off what they owe you if it’s under a certain amount. Now don't get me wrong, we are only talking about $0.70 they owed me but it’s the principle! Bet if I owed them $0.70 the interest would rack up and up forever!

I have several accounts with CITI Group and I must say I am not impressed. As I bothered to complain they will send me the $0.70 back. Why didn’t they just do this in the first place OR keep the credit on my account and avoid all this hassle? They say they can’t allow a customer to keep a credit on file for more than 3 months – maybe true? But, it probably cost them $4-$6 or more to take my call so now its cost them a lot more … plus me writing this about them!

I welcome some comments from anyone at CITI/Home Depot and also other members in this industry … is this standard practice? or what you think about this situation where a credit company writes off money they owe you?!


Publish Date: December 27, 2012 5:46 PM

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =