What a hassle! - Raj Wadhwani - ContactCenterWorld.com Blog
I have an Amex gold business card and received an email inviting me to pre-register for a platinum business card for business travelers. Wanting to find out more I called Amex and asked for some information and to make sure this was not some sort of scam. the first rep i spoke to had no clue so she passed me onto a colleague in Toronto. He would not tell me without going through a series of cumbersome security questions - what is this all about? Then after all that he had to put me on hold to check with a supervisor! In the end he could not help me because the department he wanted to put me through to was busy - didn't even offer to have someone call me so I said forget it - I have more pressing things to do and I hung up.
Come on Amex, sharpen up your customer service - it's really poor and this isn't the first time I have had service issues with Amex Canada
Publish Date: November 4, 2008 3:45 PM