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Qantas - I am not impressed! - Raj Wadhwani - ContactCenterWorld.com Blog

Qantas - I am not impressed!

I am still waiting for Qantas to get back to me about my last service issues from a couple of weeks ago and had even more service issues today when I checked in for my flight from Singapore to London. When I checked in at Singapore airport I was advised that my luggage was overweight - at that point i explained to the check in staff member at the business class desk there should be notes in the system as I encountered this a couple of weeks earlier in Sydney and the the Qantas agent at the time said she would make some notes so i would not be questioned as long as I was under the AA limit as this is what the trip was booked under. Well the agent in Sydney did not put any notes in and almost 30 minutes later I was still fighting my claim. There is no Qantas dedicated check in at Singapore, its outsourced and i had to fight tooth and nail to get my correct allowance - wasn't the staff here at Siungapore airport that annoyed me, was Qantas for not doing what they said they would. So far my experiences with Qantas on this trip have been miserable. Staff on the plane are great but rest of the organization is letting them down.

Now, by contrast, have to say Cathay Pacific and Singapore Airlines are great - think I will have to change my travel habits as Qantas service is second rate, JAL, Cathay Pacific and Singapore Aitrlines is second to none - they all get 10/10 for service, Qantas, you are losing customers like me because I only give you a 5/10 at best!

and by the way Qantas, I am still waiting for compensation from my Sydney to Jakarta leg!

Publish Date: January 23, 2011 2:07 PM

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