Sole UK company reaches finals in Global Best Contact Centre Competition: High Hopes for a Gold for the UK!
Las Vegas Nevada – The 2012 Global Top Ranking Performers Conference and Best Practice Awards is taking place in Las Vegas from 29th October to 2nd November. Mark Kirby, Managing Director of GoResponse will be the UK’s only finalist in these, the 7th annual Global Contact Centre Awards where the best compete and share the what and how that makes them so different.
Mark was the only UK contact centre to reach the finals after qualifying in the best practice awards for Europe, Middle East & Africa this past June in London where he competed against the best from the entire region to be crowned best Contact Centre Leader and Best Small (Outsourced) Contact Centre. No other UK based centre qualified.
Mark added “I have entered several different awards over the last 5 years, and although we have had some moderate success I always felt that the selection process was open to scepticism.. GoResponse first entered the Contact Center World Awards from ContactCenterWorld.com in 2007. We won a silver and a bronze in two different categories which we were delighted with. Since then we have also obtained recognition in other awards processes but decided that the Contact Center World awards were more real and practical in how they were formatted.”
Raj Wadhwani, President of ContactCenterWorld.com - The Global Association for Contact Center Best Practices & Networking added” We wish Mark lots of success later this month in the Global Awards and hope that many of the UK contact centres will be rooting for him in this very touch competition. As the sole UK contact centre, Mark has his work cut out”
Last year the UK was ranked 15th on the list of award winners in what many refer to as the Olympics of the contact centre industry – a disappointing performance when the industry is regarded as one of the best in the World.
Raj added “I encourage every UK contact centre who believes they can compete on a world class level to step up and compete. I am a Brit myself and very proud of my heritage and it saddens me to see the UK lag behind in these global awards. There is a nominal entry fee of only $195 per contact centre for up to 30 award categories and I will gladly waive that for UK companies as I’d personally like to see the UK at the top, not ranked 15th on the global stage! “
All those interested in the UK can enter and the fee will be waived if they enter before 31st October 2012 – final deadline for completing the application online is December 31st 2012. The regional awards take place July 2013. For more details go to www.ContactCenterWorld.com/worldawards/
Publish Date: October 19, 2012 8:59 AM