Porting a Number ... so complicated with ROGERS - Raj Wadhwani - ContactCenterWorld.com Blog
This is about Rogers in Canada. I recently purchased a phone from them after speaking several times to one of their contact center agents. I explained that I want to keep my existing cell number (port it from another provider) to Rogers and get a new phone and have it unlocked. Easy I was advised. So get the phone and first thing i do is call the contact center to get it unlocked. was then told I have to wait 90 days for this feature!!! I could not believe this! anyway I figured out how to do this myself and did.
Today I called to port my number and I am currently on the same call ... been 67 minutes so far and 2 agents and seems i am getting not very far! They keep on asking stupid questions like do i want to keep the phone they sent me... of course thats why I am calling to get my old number ported! Rogers, why is this such a painful process? the first agent told me it was almost done then put me through to another person after 60 minutes and looks like we are starting all over again! AAAAGGGGHHHHH!!! I am on hold, frustrated that i have wasted so much time. Not good service Rogers!
Now i am speaking to a 3rd person and they are giving me the run around saying they have to see if they can do this! i give up!!!!
Publish Date: September 5, 2015 8:25 PM