Netgear - BIG Thumbs Down! - Raj Wadhwani - ContactCenterWorld.com Blog
So I have Netgear routers and i like them. I recently purchased some Arlo cameras and have been adding to them over time and reached the limit with my current plan. So I went to their site to contact them about upgrades and saw they sell plans based on storage space limits (GB) as well as storage time limits (days) so i called them - see my blog post about terrible hold music - that was Netgear. Anyway I gave up trying to get an answer as I was on hold for soooooooooooooo long and the music was far from calming – the opposite in fact!
A few days ago i managed to send an email and got a response soon after. I needed clarification as I wanted to know how much storage I had used within my plan as I wanted to change to more cameras but less storage - reasonable request right as they say you have limits and that’s one of the ways they sell premium packages - more storage as well as more cameras
Guess what? they could not tell me how much storage I use! they don’t know! They sell plans based on storage limits but can't measure them! How can they sell a service when they don't know the limits and customers are likely buying more expensive plans because they are worried about hitting limits that are NOT measured?
I have just asked Netgear to change my plan to a less expensive one (less storage but with more cameras) - lets see what happens! See if they also start measuring storage or remove mentions of storage limits - this is basically false advertising right?
Overall not impressed Netgear - terrible service for what is a great product.
Publish Date: January 6, 2017 4:40 PM