These are good! - Raj Wadhwani - ContactCenterWorld.com Blog
Karen Fouche from Sanlam South Africa told us “Being a finalist from South Africa is already such a privilege and honour and it will not only be an accolade for me, but for the Quality Departments and Client Contact Centre Industry. I see myself as an ambassador for my company and country, in that I take great pride in the role I play. This gives me the opportunity to bring my skills to the table and learn more about the skills of my fellow opponents. My belief is that Quality can be a positive experience for all; therefore, I would like to show the Industry how to change negative Quality perceptions into a positive Quality approach.”
Susana Silva of Randstad added ”Being passionate about the Contact Center world, this is the perfect opportunity to meet those who face the same challenges as we do and to learn from how they deal with it. It is also a great way to show how we do it and succeed in overcoming those challenges, and to learn how to do it even better! It is the perfect opportunity to share best practices and to learn some more, so we can improve our teams, our service and our client satisfaction.”
Susana Horta Nova of Montepio in Portugal wrote “Being chosen to compete against the best in EMEA represents a great motivational boost for our Team, because: we have the honor to represent Montepio, against the best in our region, within the prestigious Association ContactCenterWorld.com , it is a great challenge and opportunity to share our experience and best practices, it is a fantastic opportunity to learn and grow, it is confirmation that Montepio Contact Center is a place where personal and professional development is at the frontline;
Maria Emilia Alves of ZonOptimus told us “"It is a great honour to be once more a finalist in the Contact Center World EMEA Conference. The conference is a great platform to meet high profile professionals with whom we can discuss industry practises, current challenges and trends. It is a great networking and experiences sharing opportunity. We are looking forward to the conference!"
The 2014 Best Practice Conference where each of these finalists and many more will share their best practices takes place at Penha Longa, Lisbon Portugal 23-27th June – details available here https://www.contactcenterworld.com/conferences/
Publish Date: February 27, 2014 12:02 AM