Update on sears canada - Raj Wadhwani - ContactCenterWorld.com Blog
The saga with Sears - I called the Sears help line for an update and was put through to an agent who called me maam! I corrected her and asked to be put through to the center in Canada and after a few minutes was connected but put in a queue without knowing how long it would be. So called the local sears and asked for delivery support and was transferred to another IVR menu and selected delivery option. When the call was answered I explained it was 3pm and I would like an update on my delivery today - was told it will be sometime today – very useful!. I pressed the agent for a telephone number of the delivery company – she was not very helpful and wanted me off the phone. I eventually got her to give me the number – was 1-866-297-5306 so called it and it was Sears incentives not the delivery company and the offices were closed. By this time I was getting really frustrated - the agents are either incompetent or Sears has not provided the right support and information or a combination of both. By this time I gave up and just then I got a call from the delivery truck who was 5 minutes away to confirm they will be with me in a few minutes.
WOW - what a hassle this whole experience has been! Sears, I gave Guitar Center 10/10, you guys get 3/10 and that’s being kind! Really need to improve your service!
Publish Date: December 3, 2011 8:20 PM